Corporate report

River Thames: customer charter

Explanation of the service the Environment Agency will provide to their customers using the River Thames.

• From: Environment Agency
• Published: 17 May 2013
• Last updated: 6 September 2024 — See all updates

Documents

River Thames Waterways: Customer Charter 2024 to 2025

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Boater briefing: lock staffing levels 2024-2025

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Details

The Environment Agency want all their customers to enjoy using the River Thames. They aim to deliver a great service to their customers, and this charter explains the service they will provide.

Published 17 May 2013

Last updated 6 September 2024 + show all updates

1. 6 September 2024

   Boater briefing on lock staffing levels 2024-2025 added.

2. 21 September 2023

   Updates to River Thames Customer Charter 2023 to 2024.

3. 31 March 2022

   Customer Charter for 1 April 2022 to 31 March 2023 added.

4. 1 April 2021

   Customer Charter 1 April 2021 to 31 March 2022 added

5. 20 August 2020

   Lock working patterns - 2020 season document added

6. 7 May 2020

   River Thames: Lock keeping service targets 2020-2021 (poster) added

7. 1 April 2020

   Customer Charter and Lock keeping service targets for 1 April 2020 to 31 March 2021 added

8. 1 April 2019

   River Thames Customer Charter and lock keeping service targets (poster version and accessible version) for 2019 to 2020 added. River Thames Customer Charter and lock keeping service targets for 2017 to 2018 removed.

9. 9 May 2018

   River Thames Customer Charter and Lock keeping service targets for 2018 to 2019 added

10. 24 March 2017

    Customer Charter 2017 to 2018 added.

11. 22 March 2016

    The River Thames Customer Charter and the River Thames Lock Keeping targets have been updated for 2016 to 2017.

12. 1 April 2015

    New versions for 2015 to 2016

13. 1 May 2014

    New customer charter and lock keeping service for 2014-15

14. 17 May 2013

    First published.