Corporate report

River Thames: customer charter

Explanation of the service the Environment Agency will provide to their customers using the River Thames.

Documents

River Thames: Lock keeping services targets 2020 to 2021 (poster)

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River Thames: Lock keeping services targets 2019 to 2020 (poster)

This file may not be suitable for users of assistive technology.

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email enquiries@environment-agency.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

The Environment Agency want all their customers to enjoy using the River Thames. They aim to deliver a great service to their customers, and this charter explains the service they will provide.

The 2020 to 2021 Customer Charter and Lock Keeping Service Targets were agreed and produced before the Coronavirus (Covid-19) pandemic. Due to the affects of the pandemic we are having to make changes to our lock keeping service for the 2020 season. Please see the document Lock working patterns - 2020 season above for more information, this document now supersedes the Lock Keeping Service Targets 2020 to 2021.

Published 17 May 2013
Last updated 20 August 2020 + show all updates
  1. Lock working patterns - 2020 season document added

  2. River Thames: Lock keeping service targets 2020-2021 (poster) added

  3. Customer Charter and Lock keeping service targets for 1 April 2020 to 31 March 2021 added

  4. River Thames Customer Charter and lock keeping service targets (poster version and accessible version) for 2019 to 2020 added. River Thames Customer Charter and lock keeping service targets for 2017 to 2018 removed.

  5. River Thames Customer Charter and Lock keeping service targets for 2018 to 2019 added

  6. Customer Charter 2017 to 2018 added.

  7. The River Thames Customer Charter and the River Thames Lock Keeping targets have been updated for 2016 to 2017.

  8. New versions for 2015 to 2016

  9. New customer charter and lock keeping service for 2014-15

  10. First published.