Corporate report

River Thames: customer charter

Explanation of the service the Environment Agency will provide to their customers using the River Thames.

Documents

River Thames: Customer Charter 2016 to 2017

Ref: LIT 9203 PDF, 699KB, 6 pages

This file may not be suitable for users of assistive technology. Request an accessible format.

If you use assistive technology (eg a screen reader) and need a version of this document in a more accessible format, please email enquiries@environment-agency.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

River Thames: Lock keeping service targets 2016 to 2017

Ref: LIT 9912 PDF, 596KB, 1 page

This file may not be suitable for users of assistive technology. Request an accessible format.

If you use assistive technology (eg a screen reader) and need a version of this document in a more accessible format, please email enquiries@environment-agency.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

River Thames: Customer Charter 2015 to 2016

Ref: LIT 9203 PDF, 294KB, 6 pages

This file may not be suitable for users of assistive technology. Request an accessible format.

If you use assistive technology (eg a screen reader) and need a version of this document in a more accessible format, please email enquiries@environment-agency.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

River Thames: Lock keeping service targets 2015 to 2016

Ref: LIT 9212 PDF, 591KB, 1 page

This file may not be suitable for users of assistive technology. Request an accessible format.

If you use assistive technology (eg a screen reader) and need a version of this document in a more accessible format, please email enquiries@environment-agency.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Detail

The Environment Agency want all their customers to enjoy using the River Thames. They aim to deliver a great service to their customers, and this charter explains the service they will provide.

• Published: 17 May 2013
• Updated: 22 March 2016

+ full page history

• 22 March 2016 2:46pm: The River Thames Customer Charter and the River Thames Lock Keeping targets have been updated for 2016 to 2017.
• 1 April 2015 11:16am: New versions for 2015 to 2016
• 1 May 2014 4:18pm: New customer charter and lock keeping service for 2014-15
• 17 May 2013 12:00am: First published.

• From: Environment Agency
• Part of: Managing the River Thames
• Part of: Access to the countryside