Corporate report

River Thames: customer charter

Explanation of the service the Environment Agency will provide to their customers using the River Thames.

Published 17 May 2013
Last updated 9 May 2018 — see all updates

• From: Environment Agency

Documents

River Thames: Customer Charter 2018 to 2019

Ref: LIT 9203 PDF, 780KB, 8 pages

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If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email enquiries@environment-agency.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

River Thames: Lock keeping service targets 2018 to 2019

Ref: LIT 9912 PDF, 522KB, 1 page

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River Thames: Customer Charter 2017 to 2018

PDF, 716KB, 7 pages

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If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email enquiries@environment-agency.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

River Thames: Lock keeping service targets 2017 to 2018

PDF, 500KB, 1 page

This file may not be suitable for users of assistive technology. Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email enquiries@environment-agency.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

The Environment Agency want all their customers to enjoy using the River Thames. They aim to deliver a great service to their customers, and this charter explains the service they will provide.

Published 17 May 2013
Last updated 9 May 2018 + show all updates

1. 9 May 2018 River Thames Customer Charter and Lock keeping service targets for 2018 to 2019 added
2. 24 March 2017 Customer Charter 2017 to 2018 added.
3. 22 March 2016 The River Thames Customer Charter and the River Thames Lock Keeping targets have been updated for 2016 to 2017.
4. 1 April 2015 New versions for 2015 to 2016
5. 1 May 2014 New customer charter and lock keeping service for 2014-15
6. 17 May 2013 First published.