Corporate report

River Thames: customer charter

Explanation of the service the Environment Agency will provide to their customers using the River Thames.

Published 17 May 2013
Last updated 1 April 2019 — see all updates
From:
Environment Agency

Documents

River Thames: Customer Charter 2019 to 2020

HTML

River Thames: Lock keeping service targets 2019 to 2020

HTML

River Thames: Lock keeping services targets 2019 to 2020 (poster)

PDF, 363KB, 1 page

This file may not be suitable for users of assistive technology. Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email enquiries@environment-agency.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

River Thames: Customer Charter 2018 to 2019

Ref: LIT 9203 PDF, 780KB, 8 pages

This file may not be suitable for users of assistive technology. Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email enquiries@environment-agency.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

River Thames: Lock keeping service targets 2018 to 2019

Ref: LIT 9912 PDF, 522KB, 1 page

This file may not be suitable for users of assistive technology. Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email enquiries@environment-agency.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

The Environment Agency want all their customers to enjoy using the River Thames. They aim to deliver a great service to their customers, and this charter explains the service they will provide.

Published 17 May 2013
Last updated 1 April 2019 + show all updates
  1. River Thames Customer Charter and lock keeping service targets (poster version and accessible version) for 2019 to 2020 added. River Thames Customer Charter and lock keeping service targets for 2017 to 2018 removed.
  2. River Thames Customer Charter and Lock keeping service targets for 2018 to 2019 added
  3. Customer Charter 2017 to 2018 added.
  4. The River Thames Customer Charter and the River Thames Lock Keeping targets have been updated for 2016 to 2017.
  5. New versions for 2015 to 2016
  6. New customer charter and lock keeping service for 2014-15
  7. First published.

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