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Corporate report

River Thames: customer charter

Explanation of the service the Environment Agency will provide to their customers using the River Thames.

Updates to this page

From:
Environment Agency
Published:
17 May 2013
Last updated:
6 September 2024
Show all updates

  1. Boater briefing on lock staffing levels 2024-2025 added.

  2. Updates to River Thames Customer Charter 2023 to 2024.

  3. Customer Charter for 1 April 2022 to 31 March 2023 added.

  4. Customer Charter 1 April 2021 to 31 March 2022 added

  5. Lock working patterns - 2020 season document added

  6. River Thames: Lock keeping service targets 2020-2021 (poster) added

  7. Customer Charter and Lock keeping service targets for 1 April 2020 to 31 March 2021 added

  8. River Thames Customer Charter and lock keeping service targets (poster version and accessible version) for 2019 to 2020 added. River Thames Customer Charter and lock keeping service targets for 2017 to 2018 removed.

  9. River Thames Customer Charter and Lock keeping service targets for 2018 to 2019 added

  10. Customer Charter 2017 to 2018 added.

  11. The River Thames Customer Charter and the River Thames Lock Keeping targets have been updated for 2016 to 2017.

  12. New versions for 2015 to 2016

  13. New customer charter and lock keeping service for 2014-15

  14. First published.

This publication was withdrawn on

Information in this report may no longer be accurate. For more information on the service the Environment Agency will provide as a navigation authority please see Our waterways - a plan for 2025 - GOV.UK

Documents

River Thames Waterways: Customer Charter 2024 to 2025

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The Environment Agency want all their customers to enjoy using the River Thames. They aim to deliver a great service to their customers, and this charter explains the service they will provide.

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