Corporate report

River Thames: customer charter

From:
Environment Agency
Part of:
Managing the River Thames and Access to the countryside
Published:
17 May 2013
Last updated:
24 March 2017, see all updates
Applies to:
England

Explanation of the service the Environment Agency will provide to their customers using the River Thames.

Documents

River Thames: Customer Charter 2017 to 2018

PDF, 716KB, 7 pages

This file may not be suitable for users of assistive technology. Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email enquiries@environment-agency.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

River Thames: Lock keeping service targets 2017 to 2018

PDF, 500KB, 1 page

This file may not be suitable for users of assistive technology. Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email enquiries@environment-agency.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

River Thames: Customer Charter 2016 to 2017

Ref: LIT 9203 PDF, 699KB, 6 pages

This file may not be suitable for users of assistive technology. Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email enquiries@environment-agency.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

River Thames: Lock keeping service targets 2016 to 2017

Ref: LIT 9912 PDF, 596KB, 1 page

This file may not be suitable for users of assistive technology. Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email enquiries@environment-agency.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

The Environment Agency want all their customers to enjoy using the River Thames. They aim to deliver a great service to their customers, and this charter explains the service they will provide.

Document information

Published: 17 May 2013

Updated: 24 March 2017

+ full page history

  1. Customer Charter 2017 to 2018 added.
  2. The River Thames Customer Charter and the River Thames Lock Keeping targets have been updated for 2016 to 2017.
  3. New versions for 2015 to 2016
  4. New customer charter and lock keeping service for 2014-15
  5. First published.

From: Environment Agency

Part of: Managing the River Thames Access to the countryside