All references to Advice note 10 removed, AN10 has been retired
MHCLG to DLUHC
Updated with a chapter on virtual events and change to the guidance on accompanied site visits.
The booklet has been updated to encourage people to submit all documents electronically.
PDF booklet updated
Guidance booklet amended with new wording regarding Libellous comments.
Location details updated in booklet
Updates to guidance made to reflect the new GDPR rules
Links within document updated
Updated broken links, updated the room number for Customer Quality Team, added another question to the end of Appendix H and made reference to submitting witness statements with a proof of evidence (Appendix E).
Complaints and Feedback updated and a new section on communicating with us electronically.
Update to costs section to reflect that Inspectors can now consider initiating an award of costs.