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This booklet contains information on:
when we receive an order
the hearing procedure
local public inquiries
other issues relevant to hearings and inquiries
what the Inspector considers in reaching a decision
the decision (including the modifications process)
Updated broken links, updated the room number for Customer Quality Team, added another question to the end of Appendix H and made reference to submitting witness statements with a proof of evidence (Appendix E).
Complaints and Feedback updated and a new section on communicating with us electronically.
Update to costs section to reflect that Inspectors can now consider initiating an award of costs.