Guidance

Restart Scheme provider guidance

DWP provider guidance for the Restart Scheme.

From:
Department for Work and Pensions
Published
28 June 2021
Last updated
12 May 2025 — See all updates

Applies to England, Scotland and Wales

Documents

Restart Scheme provider guidance

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Restart Scheme provider guidance: abbreviations and glossary

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Annex 4.1: Mandatory Activity Notification UC MAN

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Annex 4.1: Mandatory Activity Notification UC MAN (Welsh)

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Annex 4.2: Mandatory Activity Notification JSA (IB)

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Annex 4.2: Mandatory Activity Notification JSA (IB) (Welsh)

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Annex 4.3: JSA603 failure to participate in the Restart Scheme

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Annex 4.4: UCD603 failure to participate in the Restart Scheme

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Annex 4.5: Correct process for completion of forms 602

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Annex 4.6: Correct process for completion of forms 604

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Annex 4.7: Example of MAN completion

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Annex 4.8: Mandation flowchart

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Annex 4.9: Common errors 603 and 602

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Annex 4.10: UCD604 Form - Information regarding a Sanction for Universal Credit Notification

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Annex 4.11: JSA602 work-related requirement concern

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Annex 4.12: UC602 work-related requirements concern

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Annex 5.1: Job outcome claims and HMRC RTI timescales

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Annex 6.1: Clerical incident report form for use by CDHA ASC staff G4S or providers

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Annex 6.2: Standard wording for your final response to your participant

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Annex 7.1: List of data items shared with providers

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Annex 7.2: Security plan change request form

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Annex 7.3: Good news stories template

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Annex 7.4: Social media guidance

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Annex 7.5: Additional information good news stories

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Annex 7.6: Sharing information with stakeholders in the course of local-level engagement

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Annex 10.2: Provider action plan template

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Annex 10.1: The Contract Performance Review (CPR)

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Annex 10.2: Provider action plan template and completion guidance

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Details

This guidance is for Department for Work and Pensions (DWP) providers of the Restart Scheme.

Should you require an accessible version of any of the Restart Scheme forms listed in this guidance you will need to request them by email from: restart.providerenquiries@dwp.gov.uk

Updates to this page

Published 28 June 2021
Last updated 12 May 2025 show all updates

  1. Version number updated to 5.01.

  2. Updated chapters 1, 2, 3, 4, 5, 6, 7, 8, 9 and 10. Also updated annex's 4.1, 4.2, 4.4, 4.5, 4.6, 4.7, 4.8, 4.9, 4.10, 4.11, 4.12, 6.2, 7.1, 7.3, 7.4 and 7.6. Changes reflect updates to the restart scheme provider guidance.

  3. Updates to sections 3.10, 3.16, 3.18 of the Restart Scheme provider guidance.

  4. In paragraphs 1.28 and 1.29 of the provider guidance, removed not being on Universal Support as one of the Restart Scheme eligibility criteria for Universal Credit and income-based Jobseeker's Allowance claimants. The Universal Support scheme has not yet started.

  5. Changes made to update Restart Scheme eligibility and Chapter 08 with the ‘Completer Summary’ information.

  6. Added Restart Scheme provider guidance - HTML version.

  7. Updated Restart Scheme provider guidance -- PDF version 4.01. HTML version will be added shortly.

  8. Updated ‘Annex 7.3: Good news stories template’

  9. Changes have been made to chapter 10 (Restart contract and managing performance) — the contact details from paragraph 10.82 onwards have been updated.

  10. Added a new document "Annex 7.6: Sharing information with stakeholders in the course of local-level engagement" and updated paragraph 7.09 of the Restart Scheme provider guidance.

  11. Published a revised version (version 4) of the Restart Scheme provider guidance.

  12. Updated paragraph 2.63 of Chapter 2A: Referral Process and Initial Engagement: Universal Credit claimants (UC) and paragraph 2.62 of Chapter 2B: Referral Process and Initial Engagement – Income-based Jobseekers Allowance claimants JSA (IB).

  13. Updated paragraph 20.06 of chapter 20: Data sharing between DWP and providers.

  14. Revised chapters 1, 2, 5, 7, 8, 9, 13, 14, 17, 18, 20 and 22, and the Restart Scheme ‘Good News Story’ template. All chapters are now labelled version 3.01 and all are dated 22 September 2022.

  15. Updated chapters 1, 3, 10, 17, 20, 21 and 24. Chapters 2, 4, 5, 7, 8, 9, 11 and 13 have been split into 2 chapters, one for UC claimants and one for JSA (IB) claimants. All the chapters on the page are now labelled version 3. A Revised Restart Scheme ‘Good News Story’ Template has also been published (in Word and ODT versions).

  16. Revised versions of chapters 1, 2, 3, 4, 7, 8, 9, 10, 11, 14, 17, 18, and 21. The revised chapters are now labelled version 2. Also published a brand new chapter 24 (Marketing, publicity and good news stories), and its associated 'Restart Scheme ‘Good News Story’ template'. The template has been published in both Word and ODT formats.

  17. Added a new annex for chapter 12, Sharing information with stakeholders in the course of local-level engagement.

  18. First published.

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