Guidance

Restart Scheme provider guidance: abbreviations and glossary

Updated 19 April 2024

Applies to England, Scotland and Wales

Abbreviations and glossary for the Restart Scheme provider guidance.

Abbreviations used in the Restart Scheme provider guidance

Abbreviation	Description
AET	Administrative Earnings Threshold
AM	Member of the National Assembly for Wales
AP	Assessment Periods
BAFO	Best and Final Offer
CAEHRS	Commercial Agreement for the provision of Employment and Health Related Services
CEP	Contracted Employment Programmes
CEPD1	Change of Circumstances form for Jobseekers Allowance customers
CMPD	Contract Management & Partner Delivery
CPA	Contract Package Area
CPR	Contract Performance Review
CSF	Critical Success Factors
CSS	Customer Service Standards
DBS	Disclosure & Barring Service
DDA	Devolution Deal Areas
DLA	Disability Living Allowance
DPA	Data Protection Act
DPO	Data Protection Officer
DWP	Department for Work and Pensions
EAD	Employment Account Division
EEA	European Economic Area
ESF	European Social Fund
ESOL	English for Speakers of Other Languages
FTE	Full Time Equivalent
GDPR	General Data Protection Regulation
GSE	Gainfully Self-employed
GSR	Government Social Research
HMRC	His Majesty’s Revenue & Customs
HRT	Habitual Residence Test
IIDB	Industrial Injuries Disablement Benefit
IB	income based
ICE	Independent Case Examiner
ICT	Information Communication Technology
ILM	Intermediate Labour Market
IT	Information Technology
ItT	Invitation to Tender
IWSR	Intensive Work Search Regime
JCP	Jobcentre Plus
JETS	Work & Health Programme Job Entry Targeted Support
JFS	Job Finding Support
JSA	Jobseekers Allowance
JSA (IB)	Jobseekers Allowance (income based)
JSA MAN	Jobseekers Allowance Mandatory Activity Notification
KPI	Key Performance Indicator
LA	Local Authority
LCWRA	Limited Capability for Work Related Activity
LEM	Local Engagement Meetings
LEP	Local Enterprise Partnership
LTR	Light Touch Regime
MAN	Mandatory Activity Notification
MAPPA	Multi Agency Public Protection Arrangements
MCA	Mayoral Combined Authority
MI	Management Information
MPL	Minimum Performance Level
MPLs	Minimum Performance Levels
MPR	Monthly Performance Return
MRNO	Minimum Required Number of Outcomes
MRNOs	Minimum Required Number of Outcomes
NICs	National Insurance Contributions
NINo	National Insurance Number
NLW	National Living Wage
Non-EEA	Non-European Economic Area
NWRRR	No Work Related Requirements Regime
OFSTED	Office of Standards in Education
PAT	Provider Assurance Team
PAYE	Pay As You Earn
PbR	Payment by Results
PCO	Performance Compliance Officer
PCR	Public Contracts Regulations 2015
PHSO	Parliamentary and Health Service Ombudsman
PG	Provider Guidance
PI	Performance Indicator
PICAN	Performance Indicator Course of Action Notice
PIP	Personal Independence Payment
PM	Performance Management
PMIR	Performance Management and Intervention Regime
POST	PRaP Operational Support Team
PPVT	Provider Payment Validation Team
PRaP	Provider Referral Payment System
PSQ	Provider Systems Questionnaire
RIDDOR	Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 2013
RNOs	Required Number of Outcomes
RTE	Real Time Earnings
RTI	Real Time Information
SAM	Senior Assurance Manager
SAP	Skills Advisory Panels
SBWAP	Sector Based Work Academy Programme
SCR	Special Customer Record
SIRF	Security Incident Response Form
SIRT	Security Incident Response Team
SMART	Specific, Measurable, Achievable, Realistic and Timebound
SME	Small and Medium Enterprise
SOP	Single Operating Platform
SPOC	Single Point Of Contact
SPOCs	Single Points Of Contact
SPM	Senior Performance Manager
SWAPs	Sector Based Work Academy Programmes
TCV	Total Contract Value
TPL	Tender Performance Level
TRNOs	Tender Required Number of Outcomes
TUPE	Transfer of Undertakings (Protection of Employment) Regulations
UC	Universal Credit
UC MAN	Universal Credit Mandatory Activity Notification
UC78e	Change of Circumstances form for Universal Credit customers
UCD150 / UCD151	Universal Credit form uploaded to a Participant’s UC Journal once a Self-Employment Gateway interview has taken place.
UK	United Kingdom
UPK	User Productivity Kit
UtV	Unable to Validate
VAT	value added tax
VCSE	Voluntary, Community and Social Enterprise
WCA	Work Capability Assessment
WFIR	Work Focussed Interview Regime
WHO	Warm Handover
WPR	Work Preparation Regime

Glossary for the Restart Scheme provider guidance

Term	Definition
3C Leave	Section 3C of the Immigration Act 1971 allows a person who has submitted an in-time application to extend their stay in the UK.
Accelerator Payment	A higher rate outcome payment which will be paid to providers when the volume of outcomes claimed exceeds the volume specified by DWP.
Administrative Earnings Threshold	The Administrative Earnings Threshold or AET determines which group a person is placed in based on how much they earn, and therefore how much support they receive to find work.
Allotted Time	Is the maximum period of 365 days that a participant can remain on provision from their start date.
Appointee	An appointee is a representative for a Claimant who has been formally appointed to deal with a Claimant’s benefits on their behalf as they are mentally incapable or severely disabled. An appointee’s status will have been approved by the DWP.
Assessment Period	A period of one month in which a claimant’s Universal Credit is calculated. For self-employment outcome purposes a month is an Assessment Period.
Category Manager	A DWP Manager responsible for dedicated DWP Contract’s and Providers.
Claimant	An individual who is receipt of a DWP benefit
Claimant Commitment	A record of a Participant’s responsibilities that they have accepted in return for receiving Universal Credit and the consequences when these responsibilities are not met.
Cohort period	All starts on the programme in a calendar month (Cohort management information may be referenced in performance discussions)
Completer	An individual who has completed the Restart Programme to which this Call-Off specification relates.
Conditionality Earnings Threshold	The threshold that ensures claimant earning above a certain level will not be asked to carry out further work-related activity.
Contract Review Point	An annual review of costs associated with service delivery
Customer Satisfaction Measure	An independent quarterly survey to establish Participant satisfaction levels with the Restart programme
Customer Service Standard (CSSs)	The service levels to which the Call-Off Services are to be supplied by the Provider as set out in Section 4 (MPLs and CSSs) of this Specification.
Delivery Fee	The amount(s) payable by DWP to the Provider on a monthly basis in respect of each month in which referrals are made.
Delivery Fee Standard	The required staffing level in both a management and direct delivery role across both the prime Provider and its supply chain, as agreed at BAFO.
Did Not Start	“Did not Start” means an individual who has been Referred to the Contractor, and attends the Initial face-to-face meeting with the Contractor, but does not go on to receive Restart Services from the Contractor.
Did Not Attend	“Did not Attend” means an individual who has been Referred to the Contractor, but does not attend the Initial face-to-face meeting with the Contractor.
Early Completer	A Participant is an Early Completer if Restart provision is no longer appropriate for them as stated in this specification.
Easement	A situation where part of a participant Labour Market regime conditionality will not apply or has been relaxed for a set period of time, depending on the participants circumstances.
Employed Outcome	When a participant’s cumulative earnings, in the 547-day (365 + 182) qualifying period from the participant’s Start Date on Restart, are the equivalent of someone working for 16 hours per week for 26 weeks earning the National Living Wage (NLW)
Face-to-face	A meeting where all attendees attend in person (not a Skype meeting or similar).
Habitual Residency Test	A DWP test that assesses whether a person can be classed as ‘habitually resident.’ Passing this test allows potential claimants to claim benefits such as Universal Credit and JSA (IB)
Initial Face-to-face Meeting	The Initial Meeting is a face-to-face meeting between the provider and Participant at which the provider will issue the Participant with an induction pack, complete a Diagnostic Assessment and develop a SMART Action Plan
Jaggaer	means the DWP e-Procurement Solution (ePS) Portal provided by Jaggaer (previously Bravo Solutions) or such replacement or successor system which the Authority may notify to the Bidder from time to time, which is accessible by the Bidder.
Local Engagement Meeting	Monthly CPA-level meetings that include a range of key stakeholders
Minimum Performance Levels (MPLs)	The performance levels to which the Services are to be supplied by the Provider, as set out in Section 4 of this Specification.
Minimum Required Number of Outcomes (MRNOs)	The number of outcomes a Provider is required to achieve in a given period, calculated using the Minimum Performance Level (MPL).
Month	A calendar month.
Multi Agency Public Protection Arrangements (MAPPA)	Statutory arrangements for managing sexual, violent and certain other offenders in the community
Outcome	An Employed Outcome or a Self-Employed Outcome.
Outcome Payment	The fee payable by the Authority to the Provider on achievement of an Outcome as set out in Section 5 of this Specification.
Participant	An individual who is taking part in the Restart provision
Payment by Results	A system of paying DWP Providers based on achieving an agreed outcome which is independently verified
Potential Participant	A claimant who has been identified as eligible and suitable for Restart and has not yet started provision
PRaP	Provider Referral Payment System or any alternative system used by DWP for the referral of claimants.
PRaP Start Date Line 1	The date that is recorded in PRaP when a Participant has attended the initial assessment meeting. A start is recorded by claiming line one in PRaP
PRaP Self Employed Job Outcome Date 1 Line 2	The date that is recorded in Prap when a Participant has commenced self employment. This date is the start of the self employment qualifying period of at least 6 months/6 UC qualifying periods of self employment.
PRaP Self Employed Job Outcome Date 2 Line 2	This date is recorded in PRaP when the provider identifies that the participant has completed at least 6 months/6 UC qualifying periods of self employment. Between this date and date 1.
PRaP End Date Line 3	This line is only claimed when a Partisipant leaves restart early following a change of circumstances.
PRaP Job Details Screen	This is where the Provider records the participants self employment details.
Price Acceleration Model	The Outcome payment rates can be paid at an increased rate (as per contract) when linked to job outcome performance.
Referral	The referral of a Participant by the JCP to a Provider for participation in Restart provision.
Representative	A representative is a person or organisation acting on behalf of or making enquiries for a Claimant. They can help Claimant’s manage their benefit claims however, they cannot act on behalf of the Claimant. For example, a representative may be a Welfare Rights worker.
Self-Employed Outcome	When the Participant has achieved a cumulative period of not less than 6 months of self-employment within the 547-day qualifying period, having started that 6-month period of self-employment within their 365 days on provision.
Start Date	The Start Date is the date on which the Participant commences the provision and will be the date that the Participant attends their Initial face-to-face meeting with the Provider.
Tender Required Number of Outcomes (TRNOs)	The number of Outcomes a Provider is required to achieve in a given period, calculated using the Tender Performance Level (TPL).
Termination Event	An event that can cause the contract to be terminated/cancelled.
Total Contract Value	The estimated value of the contract at contract inception and as set out in the Contract Cost Register.
UC Assessment Period	Universal Credit Assessment Periods (AP) run for a complete calendar month and start on the same date every month, starting from the date that the Participant made their claim. For example, for a new claim made on 6th September, the first assessment period runs from 6th September to 5th October, with a new assessment period starting on 6th October.
Unable to Validate (UtV)	DWP Validators cannot conclusively reach a pass or rail decision when validating employment outcome claims. Further action will be taken – refer to relevant guidance.
Validation	A series of checks carried out by DWP to confirm the criteria and conditions for payments have been met. These checks can be carried out pre and/or post payment.
Warm Handover	The initial conversation between the JCP work coach, Provider and Participant.
Working Age	Working Age is defined as starting from 16 years of age. However, in England 16 to 17 year olds who are not in work are required to stay in education or training, so whilst 16 to 17 year olds can access provision in Wales, in England they cannot. 18 year olds can apply if they are both eligible and suitable.
Working Day	Means any day other than a Saturday, Sunday or Public Holiday in England and Wales.