Policy paper

Response to an inspection of the handling of complaints and correspondence

Home Office response to the ICIBI report on the handling of complaints and correspondence from Members of Parliament.

• From: Home Office
• Published: 8 July 2020

Documents

The Home Office response to the ICIBI report 'An inspection of the Handling of Complaints and Correspondence from Members of Parliament by the Home Office Borders, Immigration and Citizenship System (BICS) and Directorates'

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The Home Office responds to the Independent Chief Inspector of Borders and Immigration’s (ICIBI) report titled ‘An inspection of the Handling of Complaints and Correspondence from Members of Parliament by the Home Office Borders, Immigration and Citizenship System (BICS) and Directorates’.

The Home Office accepts three and partially accepts one of the recommendations.

Date of inspection: February to May 2019

Published 8 July 2020