Guidance

Reporting requirements for medicine shortages and discontinuations

Guidelines to help mitigate and manage medicines shortages.

Documents

Discontinuations and shortages (DaSH) portal MAH administrator manual

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Discontinuations and shortages (DaSH) portal MAH user manual

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If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email publications@dhsc.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

This guidance is for medicines marketing authorisation holders (MAHs). It gives them an overview of how to report medicines shortages to the Department of Health and Social Care (DHSC) under the January 2019 regulations.

MAHs should report supply issues, including potential shortages and discontinuations, to DHSC via the discontinuations and shortages (DaSH) portal.

The document ‘DHSC reporting requirements for medicine shortages and discontinuations’ replaces the best practice guidelines that were published in 2007.

The DaSH portal MAH administrator and user manuals have been updated to include instructions on how to use the new archive function.

Setting up administrators on the DaSH portal

  1. Complete the MAH and administrator set-up form with details of MAH-nominated DaSH portal users
  2. Email your completed form to DASH@dhsc.gov.uk

If you cannot access the DaSH portal, contact the Medicine Supply Team at DASH@dhsc.gov.uk.

Video guidance

You can watch these video guides on how to use the DaSH portal.

DaSH portal: registration

DaSH portal: registration

DaSH portal: password reset

DaSH portal: password reset

DaSH portal: navigation overview

DaSH portal: navigation overview

DaSH portal: navigation overview (admin)

DaSH portal: navigation overview admin

DaSH portal: reporting a shortage

DaSH portal: reporting a shortage

DaSH portal: reporting a discontinuation

DaSH portal: reporting a discontinuation

DaSH portal: creating and responding to actions

DaSH portal: creating and responding to actions

DaSH portal: action notes and documents

DaSH portal: action notes and documents

DaSH portal: amending company details

DaSH portal: amend company details

DaSH portal: user management

DaSH portal: user management

DaSH portal: archiving

DaSH portal: archiving

Contacts

If you have any questions about ensuring the flow of medical supplies into the UK, you can contact the relevant government team for your sector:

Published 20 March 2019
Last updated 18 May 2021 + show all updates
  1. Added latest DaSH portal MAH administrator and user manuals which include instructions on new archive function, and also a new video on archiving.

  2. Updated guidance to clarify the obligations on UK suppliers in Regulation 28 and 29 of the Health Service Products (Provisions and Disclosure of Information) Regulations 2018. This sets out the obligation to report shortages and discontinuations of medicines that have a direct impact on patients in one or more nations of the UK (England, Wales and Northern Ireland).

  3. Added list of contacts for questions about ensuring the flow of medical supplies into the UK.

  4. Added information on the new discontinuations and shortages (DaSH) portal, 2 new marketing authorisation holder (MAH) user manuals, a new MAH and admin user form, and instructional videos on the DaSH portal.

  5. First published.