Guidance

Report and manage your allowance for Customs Duty waiver claims: service availability and issues

Check the availability and any issues affecting the Report and manage your allowance for Customs Duty waiver claims service.

• From: HM Revenue & Customs
• Published: 6 October 2023
• Last updated: 3 September 2026
  Show all updates

  1. 3 September 2026

     Planned downtime from 3pm on Saturday 12 September 2026 to 8am on Monday 14 September 2026 has been cancelled.

  2. 1 September 2026

     Planned downtime from 3pm on Saturday 12 September 2026 to 8am on Monday 14 September 2026 has been added.

  3. 12 March 2026

     Planned downtime from 3:30pm on Saturday 4 April 2026 to 8am Monday 6 April 2026 has been added.

  4. 28 November 2025

     Planned downtime from Friday 12 December 2025 6:30pm to 8am Monday 15 December 2025 has been added.

  5. 7 December 2023

     Planned downtime from 8am to 7pm on Saturday 9 December 2023 has been added.

  6. 20 October 2023

     Planned downtime from 7am to 6pm on Sunday 19 November 2023 has been added.

  7. 6 October 2023

     First published.

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Report and manage your allowance for Customs Duty waiver claims — service availability and issues

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Latest updates on the availability and any issues affecting the Report and manage your allowance for Customs Duty waiver claims service.