Guidance

Report and manage your allowance for Customs Duty waiver claims — service availability and issues

Updated 12 March 2026

Service availability

Full service available.

Report and manage your allowance for Customs Duty waiver claims.

Planned downtime

Saturday 4 April 2026 3:30pm to 8am Monday 6 April 2026

Due to scheduled maintenance, you will be unable to access our online service from 3:30pm on Saturday 4 April 2026 to 8am on Monday 6 April 2026.

We apologise for any inconvenience this may cause.

Service issues

None.

Other services

Check availability and issues for other services.