Paragon Asra Housing Limited (4849) - Regulatory Judgement: 30 September 2026
Updated 30 September 2026
Applies to England
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Our Judgement
| Grade/Judgement | Change | Date of assessment | |
|---|---|---|---|
| Consumer | C1 Our judgement is that overall the landlord is delivering the outcomes of the consumer standards. The landlord has demonstrated that it identifies when issues occur and puts plans in place to remedy and minimise recurrence. |
Upgrade | September 2026 |
| Governance | G1 Our judgement is that the landlord meets our governance requirements. |
Based on previous assessment | September 2025 |
| Viability | V2 Our judgement is that the landlord meets our viability requirements. It has the financial capacity to deal with a reasonable range of adverse scenarios but needs to manage material risks to ensure continued compliance. |
Based on previous assessment | September 2025 |
Reason for publication
We are publishing a regulatory judgement for Paragon Asra Housing Limited (PA Housing) following responsive engagement completed in September 2026.
This regulatory judgement confirms a consumer upgrade to C1, a governance grade of G1 and a financial viability grade of V2.
Prior to this regulatory judgement, PA Housing’s consumer, governance and financial viability grades were last updated in September 2025 following an inspection, which confirmed grades of C2, G1 and V2.
Summary of the decision
Following the inspection completed in September 2025, our subsequent responsive engagement with PA Housing focused on the delivery of its improvement strategy.
PA Housing has made planned improvements to its repairs and planned maintenance services and strengthened the controls supporting safe and responsive services. It has also improved how it uses information about tenants’ needs and the oversight of complaints and anti-social behaviour. We have concluded that overall, PA Housing is delivering the outcomes of the consumer standards. Based on this assessment, we have concluded a C1 upgrade for PA Housing.
Our judgement is that PA Housing meets our governance requirements. Based on our previous assessment, PA Housing’s governance grade remains G1.
Our judgement is that PA Housing meets our viability requirements. It has the financial capacity to deal with a reasonable range of adverse scenarios but needs to manage material risks to ensure continued compliance. Based on our previous assessment, PA Housing’s viability grade remains V2.
How we reached our judgement
We carried out an inspection of PA Housing, which concluded in September 2025, to assess how well it is delivering the outcomes of the consumer standards and meeting our governance and financial viability requirements. During the inspection, we considered all four consumer standards: the Neighbourhood and Community Standard, Safety and Quality Standard, Tenancy Standard, and Transparency, Influence and Accountability Standard.
During the inspection we observed a board meeting, the Resident Assembly, and a resident service improvement panel. We spoke with tenants, held meetings with PA Housing, including its non-executive directors, interviewed staff, and reviewed a wide range of documents provided by the landlord.
We identified weaknesses in PA Housing’s repairs and planned maintenance services and found that it needed to demonstrate improved outcomes from changes to its arrangements for addressing damp, mould and condensation; complaints; anti-social behaviour; and its use of information about tenants’ needs. On this basis, we concluded a consumer grade of C2 for PA Housing.
Following the inspection, we carried out responsive engagement to seek assurance that PA Housing was addressing the identified weaknesses in a timely and effective way. We reviewed progress against its improvement plan, met with PA Housing and considered further evidence about the delivery and oversight of its services.
Our regulatory judgement about how well PA Housing is delivering the outcomes of the consumer standards is based on the relevant information obtained through the inspection that concluded in September 2025, our subsequent responsive engagement, as well as information provided by PA Housing in its regulatory returns and other regulatory engagement activity.
Our judgement about PA Housing’s delivery of the governance and viability outcomes of the Governance and Financial Viability Standard is based on the inspection that concluded in September 2025 and our analysis of information provided by PA Housing in its regulatory returns and other regulatory engagement activity.
Summary of findings
Consumer – C1 – September 2026
During the inspection completed in September 2025, we found weaknesses in PA Housing’s delivery of an effective, efficient and timely repairs, maintenance and planned improvements service. Although PA Housing had begun to address the causes of these weaknesses, it needed to demonstrate sustained improvement in its repairs performance, complete the backlog of planned maintenance works and show that changes to its damp, mould and condensation service were improving outcomes for tenants.
Through our subsequent responsive engagement, we gained evidence-based assurance that PA Housing has strengthened the management and oversight of its repairs service. It has improved its performance and oversight of work in progress, overdue repairs, and how it prioritises repairs for tenants with vulnerabilities. PA Housing has provided effective examples of how it learns lessons when issues arise and puts plans in place to remedy and minimise recurrence, including tackling root causes. There is evidence that PA Housing has reduced its backlog of planned maintenance work. It has also strengthened its approach to damp, mould and condensation through revised policies and procedures, improved case management and clearer performance oversight. PA Housing has arrangements in place to monitor its performance to meet the legally required timescales to investigate, identify and repair hazards like damp and mould, with oversight from its board.
We have seen evidence that PA Housing has strengthened its assurance over landlord health and safety. It has completed the principal actions relating to fire safety, electrical safety and third-party managed blocks. It records, risk assesses and monitors the remaining actions through its established reporting arrangements.
PA Housing has improved the information it holds about tenants’ diverse needs and has demonstrated how this informs the delivery of its services. This includes prioritising repairs, responding to damp and mould, supporting tenants affected by anti-social behaviour and tailoring communications. Its board, committees and tenant groups provide oversight of how this information is used.
PA Housing has strengthened its complaints service by clearing its previous logging backlog, establishing a specialist central team and moving complaint handling into its core housing management system. It uses complaints information to identify themes and inform service improvements. PA Housing is continuing to deliver improvements to its complaint response times, and we saw evidence that PA Housing has assurance that these changes are delivering required improvements.
PA Housing has also improved its anti-social behaviour service. Evidence from an independent follow-up review, together with PA Housing’s own assurance, demonstrated improvements in service performance, communication, case handling and the experience of tenants using the service. Management oversight and tenant scrutiny have also been strengthened.
Based on the assurance gained through our responsive engagement, we have concluded that overall, PA Housing is delivering the outcomes of the consumer standards. PA Housing has demonstrated that it identifies issues through its own systems and puts plans in place to remedy them and minimise recurrence.
In several areas we have not changed our view of assurance gained during the September 2025 inspection, and these also support an assessment of a consumer grade of C1.
In relation to the Safety and Quality Standard, we saw evidence that PA Housing has a good understanding of its compliance position with respect to landlord health and safety requirements, and its performance information demonstrated a good level of compliance with its legal obligations. Where required, mitigation plans are in place, and PA Housing demonstrated how it uses lessons learned exercises to improve its processes and assurance.
We saw evidence that PA Housing keeps an accurate and up-to-date record of the condition of its homes, through physical surveys of its homes at an individual property level which are periodically subject to external validation. PA Housing’s information on the condition of its homes is used alongside other sources to inform its understanding of the quality and safety of tenants’ homes. This information is used to make decisions on the planning of future investments to maintain and improve its homes.
In relation to the Transparency, Influence and Accountability Standard, we saw evidence that PA Housing treats tenants with fairness and respect, with action taken to deliver fair and equitable outcomes for tenants. PA Housing collects and utilises the information it holds on the diverse needs of tenants to inform its service delivery and decision making.
Through the inspection we were assured that tenants have a variety of methods to make a complaint, which are clearly communicated, and these are used to help improve services. PA Housing involves engaged tenants in reviewing complaints performance and has sought to build relationships with wider stakeholders to facilitate effective complaint resolution.
We gained assurance that PA Housing provides a reasonable range of opportunities for tenants to influence and scrutinise its performance. We saw evidence that it has arrangements in place to seek the views of tenants and enables them to provide scrutiny. PA Housing’s board evidenced how it engages with this information, and we saw evidence of how improvements are communicated back to tenants.
In relation to the Neighbourhood and Community Standard, we saw evidence that PA Housing works in partnership with appropriate organisations to deter and tackle anti-social behaviour and hate incidents in the neighbourhoods where it provides social housing. It demonstrated a commitment to the continuous gathering of, and learning from, feedback to improve outcomes in this area.
In relation to the Tenancy Standard, we saw evidence that PA Housing allocates its homes in a fair and transparent way. It has processes in place to support tenancy sustainability and has controls to ensure it is delivering the required outcomes.
Governance – G1 – September 2025
Below are the findings of our most recent regulatory judgement about PA Housing’s delivery of our governance requirements, which assessed PA Housing’s governance grade as G1. The regulatory judgement was issued in September 2025 following our inspection.
PA Housing has a clear corporate strategy and business plan that focuses on tenants and their homes. These are regularly reviewed by its board, tenants and where appropriate by relevant third parties. Arrangements for reporting on and scrutinising strategic delivery, oversight of financial risks, and building safety are in place. PA Housing provided evidence that it seeks assurance that its services deliver value for money, including through structured service reviews.
We gained assurance that PA Housing has established clear roles, responsibilities and accountabilities within its leadership and governance structure. We saw evidence that the relationship between the board and committees is working in line with delegations. Board members’ skills, experience and knowledge are aligned to the activities of the organisation and there is a structured approach to developing and appraising skills and succession planning. The effectiveness of its governance has been reviewed by an independent third party, and PA Housing reviews compliance with its code of governance on an annual basis.
PA Housing provided appropriate assurance that its governance arrangements provide oversight and control of financial and operational business planning and decision making. Its board has a clear understanding of the challenges and risks facing the organisation and the wider sector. An appropriate risk management and control framework that is aligned with the activities of the organisation and its strategic risks is in place.
PA Housing’s board regularly seeks and gains assurance across a range of risk areas. We saw evidence that the board challenges the quality of assurance and actively seeks assurance that it is performing in line with its risk appetite and demonstrates a robust approach to stress testing that is aligned with its strategic risks. We also saw evidence of board ownership of stress testing, mitigation strategies and wider governance over risks, with reporting providing sufficient detail for the board to ensure effective oversight.
Viability – V2 – September 2025
Below are the findings of our most recent regulatory judgement about PA Housing’s ability to meet the viability requirements of the Governance and Viability Standard, which assessed PA Housing’s viability grade as V2. The regulatory judgement was issued in September 2025 following an inspection.
Based on evidence gained through the inspection, we have concluded that PA Housing’s financial plans are appropriately aligned with and support its strategic objectives. PA Housing has demonstrated that its business plan is adequately funded and is forecast to remain compliant with its financial covenants.
PA Housing has financial capacity to manage a reasonable range of adverse scenarios. Its recent financial performance indicates that it has delivered a sustainable financial position through a period of economic uncertainty. However, in the short term, it continues to make significant investment in its current homes, and is developing new homes, which means close management of its financial position is required to ensure its financial plans continue to be sustainable.
Background to the judgement
About the landlord
According to the 2026 Statistical Data Return, PA Housing owns and manages 22,680 social homes across London, Surrey and the Midlands. It aims to deliver 725 new affordable homes over the next three years.
Our role and regulatory approach
We regulate for a viable, efficient, and well governed social housing sector able to deliver quality homes and services for current and future tenants.
We regulate at the landlord level to drive improvement in how landlords operate. By landlord we mean a registered provider of social housing. These can either be local authorities, or private registered providers (other organisations registered with us such as non-profit housing associations, co-operatives, or profit-making organisations).
We set standards which state outcomes that landlords must deliver. The outcomes of our standards include both the required outcomes and specific expectations we set. Where we find there are significant failures in landlords which we consider to be material to the landlord’s delivery of those outcomes, we hold them to account. Ultimately this provides protection for tenants’ homes and services and achieves better outcomes for current and future tenants. It also contributes to a sustainable sector which can attract strong investment.
We have a different role for regulating local authorities than for other landlords. This is because we have a narrower role for local authorities and the Governance and Financial Viability Standard, and Value for Money Standard do not apply. Further detail on which standards apply to different landlords can be found on our standards page.
We assess the performance of landlords through inspections and by reviewing data that landlords are required to submit to us. In Depth Assessments (IDAs) were one of our previous assessment processes, which are now replaced by our inspections programme from 1 April 2024. We also respond where there is an issue or a potential issue that may be material to a landlord’s delivery of the outcomes of our standards. We publish regulatory judgements that describe our view of landlords’ performance with our standards. We also publish grades for landlords with more than 1,000 social housing homes.
The Housing Ombudsman deals with individual complaints. When individual complaints are referred to us, we investigate if we consider that the issue may be material to a landlord’s delivery of the outcomes of our standards.
For more information about our approach to regulation, please see Regulating the Standards.