Research and analysis

Reducing missed hospital appointments using text messages

A cost-free approach to minimising missed outpatient appointments using text message reminders.

Documents

Details

This randomised controlled trial tested the effectiveness of the reminder message sent to outpatients. Results showed if the message included the specific cost to the NHS of not attending then the patient was more likely to attend or rearrange their appointment – rather than miss it.

Published 4 January 2016