What to do if you have a concern or complaint about a social care provider.
You should first discuss your concerns with the social care provider.
Most concerns can be resolved at this stage. If you feel that your concern is not resolved, you should make a formal complaint to the provider in writing or by email: all social care providers must have a written complaints procedure for you to follow.
Read the document for more details if you’re not satisfied with the provider’s response, or you’re concerned about the safety of children at the provider.