Guidance

Raise a concern or complaint about a social care provider

What to do if you have a concern or complaint about a social care provider.

Documents

Concerns and complaints about social care providers

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Concerns and complaints about social care providers

This file may not be suitable for users of assistive technology. Request an accessible format.

If you use assistive technology (eg a screen reader) and need a version of this document in a more accessible format, please email enquiries@ofsted.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Detail

You should first discuss your concerns with the social care provider.

Most concerns can be resolved at this stage. If you feel that your concern is not resolved, you should make a formal complaint to the provider in writing or by email: all social care providers must have a written complaints procedure for you to follow.

Read the document for more details if you’re not satisfied with the provider’s response, or you’re concerned about the safety of children at the provider.