Research and analysis

Public Perceptions of HMRC

This report describes the main findings from research in 2017 to understand public perceptions of HM Revenue and Customs.

Documents

Public Perceptions of HMRC

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Details

Exploratory qualitative research was commissioned to help understand public perceptions of HM Revenue and Customs (HMRC).

HMRC will use findings from this research to support corporate communications activity.

This report examines:

  • existing perceptions of HMRC on customer service, treating people fairly, and ensuring compliance with the rules
  • how perceptions of HMRC are formed
  • how perceptions of HMRC might be changed
Published 12 July 2018