Providing services for transgender customers: a guide

Good practice guidance on providing services that are inclusive of transgender people as customers, clients, users or members.



Every service provider knows that providing a comfortable, welcoming environment for all customers is key to customer satisfaction and loyalty. Transgender people, like any other customer, want to shop, open accounts, seek entertainment and go on evenings out, yet they can face discrimination and prejudice in day to day life.

This guide, produced in partnership with Gendered Intelligence, sets out guidance and good practice examples to help service providers ensure transgender people are welcomed, included and valued as customers, clients, users or members, and to ensure they are treated fairly and appropriately. It also aims to help service providers comply with the law.

Published 26 November 2015