Guidance

Providing intense support for families with multiple and complex needs: manager guidance

Document containing information and guidance to support family intervention managers to recruit the best workers.

Document

Detail

Part of the role of a line manager is to ensure that staff are competent, effective and safe workers who understand their purpose in the context of broader priorities and strategies.

This document contains information and guidance to support family intervention managers to recruit the best key workers and ensure they receive the necessary training, support and supervision to perform their roles safely and effectively.

Line managers need access to tools and provision to help them with this function and this guidance looks to address some of those needs. It is intended to be complementary to existing human resources (HR) policies and procedures in addressing the support, development and training needs of the family intervention workforce. Much of the content is also applicable to managers of other support roles in the children, young people and families’ workforce.

Includes:

  • introduction
  • the family intervention training and support model
  • recruitment
  • local contextual workforce induction
  • role specific induction: family intervention
  • training needs assessment: analysis and planning
  • specialist training for key workers
  • accredited training considerations
  • continuing professional development (CPD): support and leadership
  • annex and reference library
  • the role of the family intervention key worker
  • family intervention key worker functional map
  • the 8 critical features of family intervention provisions
  • volunteers