This report reviews problem debt and how it affects consumers’ decisions about the goods and services they buy.
PDF, 1.5MB, 65 pages
This file may not be suitable for users of assistive technology. Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email email@example.com. Please tell us what format you need. It will help us if you say what assistive technology you use.
The Competition and Markets Authority (CMA) conducted a project to review how problem debt affects consumers’ decisions and choices about the goods and services they buy. The project also looked at whether the UK’s consumer protection bodies should take additional action in this area.
The report was commissioned by the Consumer Protection Partnership (CPP).
The report highlights 4 important ways that consumer bodies can tackle problem debt:
- supporting financial capability
- providing early debt advice
- undertaking further consumer behaviour research
- pursuing enforcement and compliance
More information on this project is in the accompanying press release ‘CMA concludes review of problem debt’.