Research and analysis

Problem debt report

This report reviews problem debt and how it affects consumers’ decisions about the goods and services they buy.


Problem debt report

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The Competition and Markets Authority (CMA) conducted a project to review how problem debt affects consumers’ decisions and choices about the goods and services they buy. The project also looked at whether the UK’s consumer protection bodies should take additional action in this area.

The report was commissioned by the Consumer Protection Partnership (CPP).

The report highlights 4 important ways that consumer bodies can tackle problem debt:

  • supporting financial capability
  • providing early debt advice
  • undertaking further consumer behaviour research
  • pursuing enforcement and compliance

More information on this project is in the accompanying press release ‘CMA concludes review of problem debt’.

Published 10 October 2014