Guidance

Points-based system sponsor licensing – premium customer service: caseworker guidance

Immigration staff guidance on considering premium customer service applications from PBS sponsors.

• From: UK Visas and Immigration
• Published: 5 February 2015
• Last updated: 11 October 2021
  Show all updates

  1. 11 October 2021

     Updated guidance for use on or after 11 October 2021.

  2. 27 February 2018

     Updated guidance on how UKVI decides premium customer service applications from sponsors.

  3. 5 February 2015

     First published.

This publication was withdrawn on 11 November 2025

This guidance has been withdrawn. The premium customer service is no longer available.

Documents

[Withdrawn] Points-based system sponsor licensing: premium customer service

PDF, 832 KB, 13 pages

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Details

UK Visas and Immigration guidance for staff on:

• what premium customer service is
• how a sponsor applies for these services
• how to consider a premium customer service application

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