Guidance

Points-based system sponsor licensing – premium customer service: caseworker guidance

Immigration staff guidance on considering premium customer service applications from PBS sponsors.

Documents

Points-based system sponsor licensing: premium customer service

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Details

UK Visas and Immigration guidance for staff on:

  • what premium customer service is
  • how a sponsor applies for these services
  • how to consider a premium customer service application

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Published 5 February 2015
Last updated 11 October 2021 + show all updates
  1. Updated guidance for use on or after 11 October 2021.

  2. Updated guidance on how UKVI decides premium customer service applications from sponsors.

  3. First published.