PIP claim process overview: the 'claimant journey'

A summary of the complete processes affecting claimants claiming Personal Independence Payment (PIP).

This publication was withdrawn on

This publication has been withdrawn because it’s out of date. Read the current guidance about Personal Independence Payment (PIP).



This guide gives support organisations who work with disabled people an overview of the complete PIP claim process from start to finish. It sets out all of the main processes and decision points involving claimants in an application for the benefit.

Published 3 September 2013
Last updated 25 June 2015 + show all updates
  1. Updated the English version of the PIP claim process overview with information about extending reassessments of Disability Living Allowance claimants for PIP from 13 July 2015.

  2. Claims process document updated with new information on how long to expect claims to take and new processes for special rules for terminal illness claims.

  3. Amended dates in the 'claimant journey' and added a link to the 'reassessing existing DLA claimants for PIP fact sheet'.

  4. First published.