Research and analysis

Personal Independence Payment user-centred design: Strand 1 report (RR794)

Findings from the first strand of research DWP commissioned about the application process for the Personal Independence Payment.

Documents

Personal Independence Payment user-centred design: Strand 1 report

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Summary of research report

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Detail

By Lorna Adams, Katie Oldfield, Angus Tindle, Camilla Huckle, Charlie Taylor, John Newton and Becky Duncan

We commissioned IFF Research to compile this research so we can ensure that claimants of the Personal Independence Payment (PIP) are central to the initiative’s design and development.

The report findings illustrate the first part of an ongoing programme of research. This strand consisted of 21 focus groups and 46 face-to-face in-depth interviews.

The research was conducted in September and October 2011.