Performance of the Carer's Allowance Unit: Apr 2015 to Mar 2016
Published 20 December 2016
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This publication is available at https://www.gov.uk/government/publications/performance-of-the-carers-allowance-unit-apr-2015-to-mar-2016/performance-of-the-carers-allowance-unit-apr-2015-to-mar-2016
On the 30th March 2016 there were 1,159,869 customers entitled to Carer’s Allowance.
1. Accuracy of payments
The National Audit Office has agreed national targets for the accuracy of Carer’s Allowance payments.
The table shows how the Carer’s Allowance Unit (CAU) performed last year.
| Carer’s Allowance | Target for 2015/16 | Achieved in 2015/16 |
|---|---|---|
| Paying the right money | 99% | 100% |
2. Complaints
If a customer complains because they are not satisfied with our service, our target for replying to the complaint is 15 working days.
For the period from 1 April 2015 to 31 March 2016 the table below shows:
- the number of complaints we received
- the number answered within the agreed time
| Complaints received | Answered within target |
|---|---|
| 743 | 709 |
3. Compliments
When a customer is happy with our service they sometimes let us know.
The CAU received 284 compliments between 1 April 2015 to 31 March 2016.
4. About the CAU
The Carer’s Allowance Unit has a central office in Preston and administers the assessments and payments for carers.