Contact the Carer's Allowance Unit

Get information on Carer’s Allowance and how to make a claim.

This guide is also available in Welsh (Cymraeg).

General enquiries
Telephone: 0800 731 0297
Textphone: 0800 731 0317
Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 731 0297
British Sign Language (BSL) video relay service if you’re on a computer - find out how to use the service on mobile or tablet
Monday to Friday, 8am to 6pm
Find out about call charges

Carers Allowance Unit
Mail Handling Site A
WV98 2AB

You can find out more about Carer’s Allowance, or report changes in circumstance if you already receive it.

Helpline opening times over Christmas and New Year

Date Opening times
Friday 22 December 2023 Open 8am to 5pm
Monday 25 December 2023 Closed
Tuesday 26 December 2023 Closed
Wednesday 27 December 2023 Open 8am to 5pm
Thursday 28 December 2023 Open 8am to 6pm
Friday 29 December 2023 Open 8am to 5pm
Monday 1 January 2024 Closed