Contact the Carer's Allowance Unit

Get information on Carer’s Allowance and how to make a claim.

This guide is also available in Welsh (Cymraeg).

Carer’s Allowance overpayments

DWP are reassessing Carer’s Allowance overpayments that took place between 10 April 2015 and 2 September 2025.

If you’ve been affected, you may get a refund or your debt reduced or cancelled.

You do not need to contact the Carer’s Allowance Unit about a reassessment. DWP will contact you with a decision or if they need more information.

Telephone: 0800 731 0297
Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 731 0297
British Sign Language (BSL) video relay service if you’re on a computer - find out how to use the service on mobile or tablet
Monday to Friday, 8am to 6pm
Find out about call charges

You can also write to:

Freepost DWP Carers Allowance Unit

Do not write anything except the freepost address on the envelope. You do not need a postcode or a stamp.

You can find out more about Carer’s Allowance, or report changes in circumstance if you already receive it.