Guidance

Passport readers: caseworker guidance

This guidance is for His Majesty’s Passport Office staff and tells you about passport readers.

• From: HM Passport Office
• Published: 13 October 2026

Documents

Passport readers

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Details

This guidance tells His Majesty’s Passport Office staff about passport readers. It tells counter reception staff how to operate a passport reader when a customer attends a Customer Service Centre reporting a faulty passport.