Research and analysis

Passenger views on rail fares and pricing in Great Britain

Views of rail passengers on rail fares and pricing from research conducted in 2018 and 2019.

From:
Department for Transport
Published
21 May 2021

Applies to England, Scotland and Wales

Documents

Rail fares and pricing research

PDF, 12.3 MB, 70 pages

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Details

This report contains findings from research with rail passengers on rail fares and pricing conducted in 2018 and 2019. It covers:

  • passenger criteria for what makes a ‘good’ pricing system and the relative importance of these criteria in relation to rail
  • passenger attitudes towards and awareness of the rail pricing system
  • passenger attitudes towards various pricing and ticketing concepts in rail
Published 21 May 2021

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