If you use assistive technology (such as a screen reader) and need a
version of this document in a more accessible format, please email firstname.lastname@example.org.
Please tell us what format you need. It will help us if you say what assistive technology you use.
This report sets out the conclusions and recommendations of the report of the independent triennial review of Passenger Focus. Passenger Focus is a non-departmental public body representing the interests of:
rail passengers in England, Scotland and Wales
bus and tram passengers in England (outside of London)
passengers on scheduled domestic coach services in England
The review considered the continuing need for Passenger Focus’s functions and the case for it to remain a non-departmental public body. It also looked at the control and governance arrangements in place to ensure that Passenger Focus is complying with recognised principles of good corporate governance.