This report sets out the conclusions and recommendations of the report of the independent triennial review of Passenger Focus. Passenger Focus is a non-departmental public body representing the interests of:
- rail passengers in England, Scotland and Wales
- bus and tram passengers in England (outside of London)
- passengers on scheduled domestic coach services in England
The review considered the continuing need for Passenger Focus’s functions and the case for it to remain a non-departmental public body. It also looked at the control and governance arrangements in place to ensure that Passenger Focus is complying with recognised principles of good corporate governance.