Corporate report

Passenger Focus: triennial review, 2014 to 2015

The report of the independent triennial review of Passenger Focus.

This was published under the 2010 to 2015 Conservative and Liberal Democrat coalition government

Documents

Passenger Focus: triennial review, 2014 to 2015

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Details

This report sets out the conclusions and recommendations of the report of the independent triennial review of Passenger Focus. Passenger Focus is a non-departmental public body representing the interests of:

  • rail passengers in England, Scotland and Wales
  • bus and tram passengers in England (outside of London)
  • passengers on scheduled domestic coach services in England

The review considered the continuing need for Passenger Focus’s functions and the case for it to remain a non-departmental public body. It also looked at the control and governance arrangements in place to ensure that Passenger Focus is complying with recognised principles of good corporate governance.

Published 20 March 2015