Passenger Focus is the independent passenger watchdog, set up by the government to represent the interests of Britain’s rail passengers, bus and tram passengers in England (outside of London) and passengers on scheduled domestic coach services in England. It offers information and advice to passengers and will pursue complaints on behalf of passengers that train companies have failed to resolve.


Our announcements

  1. New board member of Passenger Focus announced

    • News story
  2. Triennial review of passenger focus

    • Written statement to Parliament

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