Passenger Focus

Passenger Focus is now called Transport Focus

Passenger Focus is the independent passenger watchdog, set up by the government to represent the interests of Britain’s rail passengers, bus and tram passengers in England (outside of London) and passengers on scheduled domestic coach services in England. It offers information and advice to passengers and will pursue complaints on behalf of passengers that train companies have failed to resolve.

Documents

Our announcements

  1. New board member of Passenger Focus announced
  2. Triennial review of passenger focus
  3. See all announcements

Our statistics

  1. National passenger survey: Autumn 2014
  2. See all statistics