Passenger Focus: operational management statement

Framework agreement between the Department for Transport and Passenger Focus (now Transport Focus).


Management statement for Passenger Focus (operating name for Passengers’ Council), May 2014


Sets out the broad framework in which Passenger Focus (now renamed Transport Focus) operates. This includes the split of responsibilities with the Department for Transport, its sponsoring department.

The 2017 framework replaces the previous version of the agreement from 2014.

Published 15 December 2015
Last updated 13 November 2017 + show all updates
  1. Framework document reviewed and renewed, as required every 3 years, to include more detailed references to Transport Focus’s role in helping to ensure transport users have a greater public voice in decision-making.
  2. First published.