OPSS enforcement actions 1 April 2025 to 30 September 2025
Updated 19 February 2024
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The Office for Product Safety and Standards (OPSS), the UK’s product regulator is part of the Department for Business and Trade, and exercises the powers of the Secretary of State in relation to a range of regulations. Our approach to addressing non-compliance by those we regulate, and potential product safety risks, is set out in our Enforcement Policy. This also sets out the approach we take to publishing details of enforcement actions.
The enforcement actions listed below were taken by OPSS from 1 April 2025 onwards. Further enforcement actions will be added periodically. Actions are grouped under the following headings: Construction Products and Product Safety.
Construction Products – April 2025
Business: TOUGHGLAZE (UK) LTD
Action taken:
Prohibition Notice dated 29 April 2025, served with immediate effect under Regulation 11(1)(a) of the Construction Products Regulations 2013, as applicable in England, Wales and Scotland.
Products:
Any products placed on the market as ballistic/bullet resistant safety glass, for use in buildings and civil engineering works, that cannot be determined to meet the specifications of designated standard BS EN 14449:2005, manufactured on-site by Toughglaze (UK) Ltd at Unit Dc1 Brockley Way, Ridgmont, Bedford, England, MK43 0ZY.
Breached regulation details:
Regulation 4(1) of the Construction Products Regulations 2013
Detail:
The Notice prohibits the supply of the above products, as upon request by OPSS, the manufacturer was unable to provide a declaration of performance for the product that was drafted in accordance with Articles 4 & 6 of the EU Regulation 305/2011.
The manufacturer subsequently provided the required documentation for TGBR2 and TGBR4 bullet resistant glass. The Prohibition Notice was revoked in relation to these construction products on 7 October 2025.
Construction Products – May 2025
Business: PANEL SUPPLIES LTD
Action taken:
Prohibition Notice dated 15 May 2025, served with immediate effect under Regulation 11(1)(a) of the Construction Products Regulations 2013, as applicable in England, Wales and Scotland.
Products:
Products placed on the market described as ‘Sentrin FRI’ plywood panels in thicknesses of 5.5mm, 9mm, 12mm, 18mm, and 25mm, for intended use in construction works
Breached regulation details:
Regulation 4(1) of the Construction Products Regulations 2013
Detail:
The Notice prohibits the supply of the above products, as upon request by OPSS, the manufacturer was unable to provide a declaration of performance for the product that was drafted in accordance with Articles 4 and 6 of the EU Regulation 305/2011. In addition, the products were not manufactured in accordance with the correct factory production control tests as prescribed in the designated standard.
Business: KITE GLASS LIMITED
Action taken:
Prohibition Notice dated 28 May 2025, served with immediate effect under Regulation 11(1)(a) of the Construction Products Regulations 2013, as applicable in England, Wales and Scotland.
Products:
All laminated glass and laminated safety glass, intended for use in buildings and construction works, and described as “ballistic glass”
Breached regulation details:
Regulation 4(1) of the Construction Products Regulations 2013.
Detail:
The Notice prohibits the supply of the above products, as upon request by OPSS, the manufacturer was unable to provide documentation showing a suitable system of assessment and verification as well as a certificate of constancy of performance and therefore could not demonstrate conformity with the declaration of performance.
Business: KITE GLASS LIMITED
Action taken:
Prohibition Notice dated 28 May 2025, served with immediate effect under Regulation 11(1)(a) of the Construction Products Regulations 2013, as applicable in England, Wales and Scotland.
Products:
All thermally toughened glass and all heat soaked thermally toughened glass intended for use in buildings and construction works, except for the following:
- Clear thermally toughened and clear heat soaked thermally toughened glass, all thicknesses 4mm and greater
- Tinted bronze thermally toughened and tinted bronze heat soaked thermally toughened glass, 10mm
- Tinted green thermally toughened and tinted green heat soaked thermally toughened glass, 10mm
- Tinted grey thermally toughened and tinted grey heat soaked thermally toughened glass, 10mm
- Arctic blue thermally toughened and artic blue heat soaked thermally toughened glass, 10mm
- Low iron thermally toughened and low iron heat soaked thermally toughened glass, all thicknesses 10mm and greater
Breached regulation details:
Regulation 4(1) of the Construction Products Regulations 2013.
Detail:
The Notice prohibits the supply of the above products, as upon request by OPSS, the manufacturer was unable to provide suitable records of initial type testing for pendulum body impact resistance and therefore could not demonstrate the conformity of the product with the declaration of performance.
The manufacturer subsequently provided the required documentation. The Prohibition Notice was revoked on 7 July 2025.
Business: CREFFIELDS (TIMBER & BOARDS) LIMITED
Action taken:
Prohibition Notice dated 30 May 2025, served with immediate effect under Regulation 11(1)(a) of the Construction Products Regulations 2013, as applicable in England, Wales and Scotland.
Products:
Products placed on the market described as Sentrin FRI Euro Class B Plywood in thicknesses of 9mm, 12mm, and 18mm marketed by the Manufacturer as for use in construction
Breached regulation details:
Regulation 4(1) of the Construction Products Regulations 2013
Detail:
The Notice prohibits the supply of the above products, as upon request by OPSS, the manufacturer was unable to provide a declaration of performance for the product that was drafted in accordance with Articles 4 and 6 of the EU Regulation 305/2011. In addition, the products were not manufactured in accordance with the correct factory production control tests as prescribed in the designated standard.
Business: DELLNER GLASS SOLUTIONS LIMITED
Action taken:
Prohibition Notice dated 30 May 2025, served with immediate effect under Regulation 11(1)(a) of the Construction Products Regulations 2013 as applicable in England, Wales and Scotland.
Products:
Any products placed on the market as heat soaked thermally toughened soda lime silicate safety glass, for intended use in construction works.
Breached regulation details:
Regulation 4(1) of the Construction Products Regulations 2013.
Detail:
The Notice prohibits the supply of the above products, as upon request by OPSS, the manufacturer was unable to provide a declaration of performance for the product that was drafted in accordance with Articles 4 and 6 of the EU Regulation 305/2011.
The manufacturer subsequently demonstrated compliance with the Notice to the satisfaction of OPSS, supplying required documentation. The Prohibition Notice was revoked on 17 June 2025.
Business: DELLNER GLASS SOLUTIONS LIMITED
Action taken:
Prohibition Notice dated 30 May 2025, served with immediate effect under Regulation 11(1)(a) of the Construction Products Regulations 2013 as applicable in England, Wales and Scotland.
Products:
Any products placed on the market as thermally toughened soda lime silicate safety glass, for intended use in buildings.
Breached regulation details:
Regulation 4(1) of the Construction Products Regulations 2013.
Detail:
The Notice prohibits the supply of the above products, as upon request by OPSS, the manufacturer was unable to provide a declaration of performance for the product that was drafted in accordance with Articles 4 and 6 of the EU Regulation 305/2011.
The manufacturer subsequently demonstrated compliance with the Notice to the satisfaction of OPSS, supplying the required documentation. The Prohibition Notice was revoked on 17 June 2025.
Business: DELLNER GLASS SOLUTIONS LIMITED
Action taken:
Prohibition Notice dated 30 May 2025, served with immediate effect under Regulation 11(1)(a) of the Construction Products Regulations 2013 as applicable in England, Wales and Scotland.
Products:
Any products placed on the market as laminated glass and laminated safety glass, described as “ballistic glass”, for intended use in buildings.
Breached regulation details:
Regulation 4(1) of the Construction Products Regulations 2013.
Detail:
The Notice prohibits the supply of the above products, as upon request by OPSS, the manufacturer was unable to provide a declaration of performance for the product that was drafted in accordance with Articles 4 and 6 of the EU Regulation 305/2011.
The manufacturer subsequently demonstrated compliance with the Notice to the satisfaction of OPSS, supplying required documentation. The Prohibition Notice was revoked on 17 June 2025.
Business: FLOAT GLASS INDUSTRIES LIMITED
Action taken:
Prohibition Notice dated 30 May 2025, served with immediate effect under Regulation 11(1)(a) of the Construction Products Regulations 2013, as applicable in England, Wales and Scotland.
Products:
Any products placed on the market as heat soaked thermally toughened soda lime silicate safety glass, for intended use in construction works
Breached regulation details:
Regulation 4(1) of the Construction Products Regulations 2013
Detail:
The Notice prohibits the supply of the above products, as upon request by OPSS. The manufacturer was unable to provide a declaration of performance for the product that was drafted in accordance with Articles 4 and 6 of the EU Regulation 305/2011. In addition, factory production control tests as described in the designated standard were not being carried out.
The manufacturer subsequently demonstrated compliance with the Notice to the satisfaction of OPSS, supplying required documentation. Factory production control tests were being undertaken in a satisfactory manner. The Prohibition Notice was revoked on 3 June 2025.
Business: GLASS EXPRESS MIDLANDS LIMITED
Action taken:
Prohibition Notice dated 30 May 2025, served with immediate effect under Regulation 11(1)(a) of the Construction Products Regulations 2013 as applicable in England, Wales and Scotland.
Products:
Any products placed on the market as thermally toughened soda lime silicate safety glass, for intended use in construction works.
Breached regulation details:
Regulation 4(1) of the Construction Products Regulations 2013
Detail:
The Notice prohibits the supply of the above products, as upon request by OPSS, the manufacturer was unable to provide a declaration of performance for the product that was drafted in accordance with Articles 4 and 6 of the EU Regulation 305/2011. In addition, the products were not manufactured in accordance with the correct factory production control tests as prescribed in the designated standard.
The manufacturer subsequently demonstrated compliance with the Notice to the satisfaction of OPSS, supplying required documentation, and implementing satisfactory factory production control tests as described in the designated standard. The Prohibition Notice was revoked on 4 June 2025.
Business: HUWS GRAY LTD t/a The Timber Group
Action taken:
Prohibition Notice dated 30 May 2025, served with immediate effect under Regulation 11(1)(a) of the Construction Products Regulations 2013, as applicable in England, Wales and Scotland.
Products:
Products placed on the market described as Sentrin FRI Euro Class B Plywood in thicknesses of 5.5mm, 9mm, 12mm and 18mm marketed by the Manufacturer as for use in construction
Breached regulation details:
Regulation 4(1) of the Construction Products Regulations 2013
Detail:
The Notice prohibits the supply of the above products, as upon request by OPSS, the manufacturer was unable to provide a declaration of performance for the product that was drafted in accordance with Articles 4 and 6 of the EU Regulation 305/2011. In addition, the products were not manufactured in accordance with the correct factory production control tests as prescribed in the designated standard.
Business: NATIONAL TIMBER GROUP ENGLAND LTD t/a Arnold Laver
Action taken:
Prohibition Notice dated 30 May 2025, served with immediate effect under Regulation 11(1)(a) of the Construction Products Regulations 2013, as applicable in England, Wales and Scotland.
Products:
Products placed on the market described as Sentrin FRI Euro Class B Plywood in thicknesses of 5.5mm, 9mm, 12mm and 18mm marketed by the Manufacturer as for use in construction
Breached regulation details:
Regulation 4(1) of the Construction Products Regulations 2013
Detail:
The Notice prohibits the supply of the above products, as upon request by OPSS, the manufacturer was unable to provide a declaration of performance for the product that was drafted in accordance with Articles 4 and 6 of the EU Regulation 305/2011. In addition, the products were not manufactured in accordance with the correct factory production control tests as prescribed in the designated standard.
Product Safety – April 2025
Business: ZHENGZHOUWENSUOSHANGMAOYOUXIANGONGSI (online seller, based in China)
Action taken:
Recall Notice dated 16 April 2025, served under Regulation 15(1) of the General Product Safety Regulations 2005, by virtue of Regulation 53(2)(d) of the Toys (Safety) Regulations 2011.
Product:
SOPPYCID Refillable Water Balloon
Detail:
The product presents a serious risk of injury due to magnetic flux over the allowable limit. Small, high-powered magnetic products can be easily swallowed and, when ingested, have the potential to cause serious internal injuries within the gastrointestinal tract.
The online seller is required to recall the product from end users. The online marketplace (Fruugo) removed the product listing.
Details were published on the OPSS Product Safety Alerts, Reports and Recalls page under PSD case number 2505-0031.
Product Safety – June 2025
Business: HK PHOENIX TECHNOLOGY LIMITED (online seller, based in China)
Action taken:
Recall Notice dated 19 June 2025, served under Regulation 15(1) of the General Product Safety Regulations 2005, by virtue of Regulation 53(2)(d) of the Toys (Safety) Regulations 2011.
Product:
Retractable LED Light Flashing Glow Sticks Wands Toys Party Wedding Decoration
Detail:
The product presents a serious risk of choking and chemical burns, due to the presence of button batteries which are easily accessible.
The online seller is required to recall the product from end users. The online marketplace (Joom) removed the product listing.
Details were published on the OPSS Product Safety Alerts, Reports and Recalls page under PSD case number 2507-0162.
Product Safety – September 2025
Business: ONBUY LTD
Action taken:
Withdrawal Notice served on 12 September 2025 under Regulation 14(1) of the General Product Safety Regulations 2005.
Products:
Baby Self-Feeding Products - Products designed to enable a baby who does not have the physical and cognitive dexterity to self-feed to be able to do so from a bottle without the need for a caregiver to control the position and flow of the feed.
Detail:
The products present a serious risk of harm or death from choking, aspiration pneumonia and overheating.
The distributor is required to withdraw the product from the market and take action to warn consumers of the risks associated with the products.
The risk associated with these products is highlighted on the OPSS Product Safety Alerts, Reports and Recalls page under Product Safety Alerts 3 and 4.