OISC Code of Standards 2016 - Aditional advice & Outsourcing work
Updated 24 April 2024
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1. Obtaining additional advice, opinions and other professional services
34.Organisations or advisers, having obtained their client’s consent, may obtain additional advice, opinions or other professional services from suitably qualified organisations or persons on behalf of the client.
35.Organisations and advisers must ensure a suitable interpreter or translator is used if required.
36.Any fees and costs which are likely to be incurred as a result of obtaining additional advice, opinions or professional services must be made known to the client in writing and agreed by the client before any request is made. A file note documenting the client’s consent must be placed on the client’s file and a copy given to the client.
37.Responsibility for the payment of any fees and costs incurred as a result of obtaining additional advice, opinions or professional services remains with the organisation.
2. Outsourcing work
38.An organisation may, with the client’s written consent, outsource a particular aspect of the client’s case. The instructing organisation continues to retain responsibility and overall control of the client’s case including the quality of the outsourced work done.
39.Outsourced work must be within the instructing organisation’s Level and Categories.