User engagement strategy for statistics users
Updated 30 October 2025
Applies to England
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This document sets out our strategy for engaging with the users of our statistical publications in line with the Code of Practice for Statistics.
Objectives
Our aim is to identify user needs through a range of channels, exploring opportunities to add value by improving our statistics with those needs in mind, wherever practical and appropriate to do so.
In line with our publication and dissemination policy for official statistics, we aim to publish our releases in a transparent and accessible manner, creating value for the greatest range of potential users as possible. Gaining insights from our users is important for us in doing this effectively.
Our users
Users of our statistical releases usually include:
- awarding organisations offering regulated qualifications in England
- Department for Education officials
- government departments of Wales and Northern Ireland
- students and parents
- journalists
- academic researchers
- schools, colleges and other training providers
- Ofqual staff
How we engage with our users
Feedback is used to help inform the way we develop our future statistical releases. Within our releases, we invite feedback and comments from users, which they can return via a prominently signposted email address and survey link.
Potential changes suggested by any feedback we receive are considered in light of whether the source data would allow such a change, whether the change would be appropriate (for example, in line with our statement on confidentiality and data security), and production staff capacity.
Where we are planning new statistics, or major changes to existing statistics, we will aim to consult with users where possible, prior to making the change. For existing statistics, this will usually be done in the preceding release of the same statistics.