Independent report

NHS and social care: public perceptions 2013

Findings from the spring and winter 2013 surveys.

Documents

NHS and Social Care Tracker Survey: Winter 2013 wave

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NHS and Social Care Tracker Survey: Spring 2013 wave

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Detail

The Department of Health commissions a ‘tracker’ survey to explore public attitudes towards, and perceptions of, the NHS and social care services.

While most people will have used an NHS service during the past 12 months, even if it is only their GP, people’s opinions of the NHS, the services it provides and the way it is run are shaped by a range of factors. Fewer people have used social care services themselves but the survey still provides important feedback on their perceptions about how well these services are provided both nationally and locally.

The survey captures the views of a representative cross-section of the public. There are a core set of questions that have been repeated in other waves, and this allows us to track changes in these views over time.

The spring 2013 wave brought in new questions on whether people are treated with compassion when they use NHS and social care services and whether it is easy to give feedback on NHS services.

The survey is carried out for the department by IPSOS Mori.