Research and analysis

Needs Enhanced Support (NES) customers

Understanding Needs Enhanced Support customers who call HM Revenue and Customs Contact Centres

Documents

Needs Enhanced Support (NES) customers

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Details

Research to provide understanding of what Needs Enhanced Support customers need from HM Revenue and Customs, to help develop the new service model and to act as a ‘baseline’ against which performance could be assessed in the future.

Published 12 February 2014