Guidance

NCSP: lessons learned reports

Lessons learned from incidents reported to the National Chlamydia Screening Programme (NCSP).

Documents

NCSP lessons learned: discarded samples (June 2017)

NCSP lessons learned: system upgrade failure (June 2017)

NCSP lessons learned: altered date of birth (June 2017)

NCSP lessons learned: fraud in outreach services (June 2017)

NCSP lessons learned: missing test request forms (March 2015)

Details

These reports outline lessons learned from incidents reported to the National Chlamydia Screening Programme (NCSP).

Reporting incidents is a part of the NCSP quality assurance framework, to learn from incidents and provide better service in future.

An incident is an event or circumstance that could have resulted, or did result, in unnecessary damage, loss or harm such as physical or mental injury to a patient, staff, visitors or members of the public.

Previous lessons learned reports are available from the archived NCSP website.

Published 1 March 2015
Last updated 18 July 2017 + show all updates
  1. Added June 2017 lessons learnt reports.
  2. First published.