Research and analysis

National road users’ satisfaction survey (NRUSS)

Annual report focusing on yearly customer satisfaction trends.

Documents

National road users satisfaction survey 2014-15

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National road users' satisfaction survey: results 2013 to 2014

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Detail

The annual report covered respondents’ general travel patterns, their use of the Highways England network and their experiences on and satisfaction with their most recent trip made on the network.

For more information about how Highways England listen to our customers visit Listening to our customers: feedback reports and surveys.