Transport – collection

Highways Agency feedback reports and surveys

Feedback comes from many sources including correspondence, telephone calls to the Highways Agency Information Line (HAIL) and our regular surveys.

National and area road users’ satisfaction surveys

Results from our satisfaction surveys

  1. Area road users' satisfaction surveys

    • 10 July 2014
    • Research and analysis
  2. National road users’ satisfaction survey (NRUSS)

    • 8 August 2013
    • Research and analysis