This research looked at National Careers Service (NCS) users satisfaction and progression after their telephone call, meeting with an adviser or visit to the website. The survey took place between April 2013 and March 2014.
This is the second year we have collected research evidence of user experience of using the NCS website. You can view the first survey of NCS website users. It’s the third year of research of telephone and face-to-face customers. You can view the first and second surveys of telephone and face to face customers.