Guidance

MOD Schools complaints procedure

A DCYP policy directive for service families about how complaints from service children or service parents to MOD Schools are handled.

Documents

Complaints procedure for MOD Schools

Details

The Directorate Children and Young People (DCYP) have published this guide to explain the procedures for complaints to MOD Schools. This guide includes:

  • complaints from parents about actions of a member of staff other than the head teacher
  • complaints from parents about actions of the head teacher
  • complaints from pupils
  • curriculum complaints
  • special educational needs and disability (SEND) complaints
  • exclusion complaints
  • safeguarding complaints
  • complaints about DCYP MOD Schools’ staff
Published 10 April 2017