Guidance

Complaints procedure for MOD schools and settings overseas - Annex C

Updated 1 October 2020

© Crown copyright 2020

This publication is licensed under the terms of the Open Government Licence v3.0 except where otherwise stated. To view this licence, visit nationalarchives.gov.uk/doc/open-government-licence/version/3 or write to the Information Policy Team, The National Archives, Kew, London TW9 4DU, or email: psi@nationalarchives.gov.uk.

Where we have identified any third party copyright information you will need to obtain permission from the copyright holders concerned.

This publication is available at https://www.gov.uk/government/publications/mod-schools-complaints-procedure/complaints-procedure-for-mod-schools-and-settings-overseas-annex-c

School governance committee complaints sub-committee hearings - procedures

  1. The hearing should be as informal as possible.

  2. Witnesses are only required to attend for the part of the hearing in which they give their evidence.

  3. If either party to the complaint wishes to be accompanied by a friend, colleague or a representative of his/her professional association, this should be allowed.

  4. After introductions, the complainant is invited to explain their complaint, and be followed by his/her witnesses (if any).

  5. The head teacher/setting manager may question the complainant and the witnesses after each has spoken.

  6. The head teacher/setting manager is then invited to explain the school’s/setting’s actions and be followed by the school’s/setting’s witnesses. The complainant may question the head teacher/setting manager and the witnesses after each has spoken.

  7. The panel members may ask questions at any point.

  8. The complainant is then invited to sum up his/her complaint.

  9. The head teacher/setting manager is then invited to sum up the school’s/setting’s actions and response to the complaint.

  10. The chair will explain that both parties will hear from the panel within a set time scale.

  11. Both parties leave together while the panel decides on the issues.

Back to top