Complaints procedure for MOD schools and settings overseas - Annex C
Updated 1 October 2020
School governance committee complaints sub-committee hearings - procedures
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The hearing should be as informal as possible.
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Witnesses are only required to attend for the part of the hearing in which they give their evidence.
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If either party to the complaint wishes to be accompanied by a friend, colleague or a representative of his/her professional association, this should be allowed.
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After introductions, the complainant is invited to explain their complaint, and be followed by his/her witnesses (if any).
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The head teacher/setting manager may question the complainant and the witnesses after each has spoken.
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The head teacher/setting manager is then invited to explain the school’s/setting’s actions and be followed by the school’s/setting’s witnesses. The complainant may question the head teacher/setting manager and the witnesses after each has spoken.
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The panel members may ask questions at any point.
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The complainant is then invited to sum up his/her complaint.
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The head teacher/setting manager is then invited to sum up the school’s/setting’s actions and response to the complaint.
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The chair will explain that both parties will hear from the panel within a set time scale.
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Both parties leave together while the panel decides on the issues.