Guidance

Maritime passenger rights

Responsibilities of the Maritime and Coastguard Agency for the EU maritime passenger rights regulation.

Documents

Summary of EU Regulation No. 1177/2010

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Passenger rights when travelling by sea and inland waterways

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The National Enforcement Bodies Report of Activities for 2017

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MCA Enforcement policy statement concerning the application of maritime passenger rights within EU regulation 1177/2010

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MGN 504 (M) Amendment 2 maritime passenger rights-role: national enforcement body

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Details

The Maritime & Coastguard Agency is the National Enforcement Body (NEB) of the EU regulation for passenger rights for people travelling by sea and inland waterways (EU 1177/ 2010). The role of the NEB is to work with the voluntary Complaint Handling Bodies and the maritime industry to ensure passenger rights regulations compliance by carriers and operators; and to take enforcement action in respect serious breaches of the regulation.

The regulation provides rights to passengers experiencing delay and cancellation of service as well as rights for disabled passengers and those with reduced mobility. Within the UK passengers who wish to make a complaint about their rights should contact the service operator. If the complaint is not resolved it can be sent to the relevant complaint handling body.

Further information

Further information on this regulation and the compensation rights of passengers travelling by sea involved in an accident can be found in the following documents:

Summary of EU Regulation No 1177/2010

Rights of passengers travelling by sea in the event of accidents

MGN 504 (M) Maritime passenger rights: Role of the national enforcement body

You may also like to download the EU Commissions (APP) concerning passenger rights within the EU.

Contact Details

The NEB can be contacted as follows:

Telephone: 020 381 72580 (voicemail)

E-mail: neb@mcga.gov.uk

Published 3 December 2014
Last updated 3 October 2017 + show all updates
  1. MCA Enforcement policy statement has been added to the web page.
  2. The National Enforcement Bodies (NEB's) Report of Activities for 2017 has been added to the web page.
  3. Available to download the EU Commissions (APP) concerning passenger rights within the EU.
  4. First published.