This guide contains important information about:
- the housing and services you can expect to receive from us
- the organisations that provide and deliver these services
- what we expect from you
- where to report problems, concerns and change in circumstances
This guide relates to the service provided under the new contracts which come into place between 1 July and 1 September 2019 in different regions.
This guide will not apply until you’ve been informed of your accommodation moving onto the new contracts by your accommodation provider.