Letter to awarding organisations: complaints in HE qualifications

A letter from Ofqual to regulated awarding organisations clarifying the roles of Ofqual and the Office of the Independent Adjudicator for Higher Education (OIA).



The Government has made changes to legislation that have extended membership of the OIA Scheme to providers which provide one or more HE courses designated to receive student support funding and to providers with degree awarding powers. Those providers joined the OIA Scheme on 1 September 2015, and from this date we understand that students on any HE course provided by the new member providers are able to take their complaint to the OIA. These changes may mean that students studying some courses that lead to Ofqual regulated qualifications may now also have a right of complaint to the OIA.