It was a first for the UK - piloting ideas and principles. It used the skills, experience and expertise of professionals from the statutory and voluntary sector. The service evolved as more was learned about the affected individuals and their responses to their terrible experiences. Each major incident is unique, and will require a different response, but hopefully the 7JAC’s learning can be added to the body of worldwide knowledge so that those affected by future disasters can benefit.
This document is specifically to share what many of those involved in the past three years of the 7JAC believe they have learned. This is not a ‘how to’ guide, nor an evaluation. It does not provide explicit advice or any checklists, nor give any planning tips. It is not independent, comparative or based on research with service users.
Lessons learned by the 7th July Assistance Centre staff, steering group and partners