Public Involvement and Engagement Strategy
Updated 19 May 2026
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This document sets out the user engagement strategy for the Insolvency Service’s statistics, with the goal of producing high-quality statistics that are trusted and meet the needs of a wide range of users.
Our aim is to identify user needs through a range of channels, exploring opportunities to add value by improving our statistics with those needs in mind, wherever practical and appropriate to do so.
In line with our release practice policy for official statistics, we publish our releases in a transparent and accessible manner, creating value for the greatest range of potential users as possible. Gaining insights from our users is important for us in doing this effectively.
1. Our users
Users of our statistical releases include:
- The insolvency sector such as insolvency practitioners, industry bodies, credit scoring agencies, legal firms and debt advice charities.
- National and local press as well as industry-specific publications
- Internal policy colleagues
- Other government departments and agencies with an interest in insolvency. These include Department for Business & Trade, HM Treasury (for Breathing Space), and local government.
2. How we engage with our users
Feedback is used to help inform the way we develop our future statistical releases. Within our releases, we invite feedback and comments from users, which they can return via a prominently signposted email address.
Potential changes suggested by any feedback we receive are considered in light of whether the source data would allow such a change, whether the change would be appropriate (for example, in line with our confidentiality and data management policy), and whether the change is proportionate by weighing up the public interest in releasing the information regularly with the capacity we have to perform the extra analysis.
Where we are planning new statistics, or major changes to existing statistics, we will aim to consult with users where possible, prior to making the change.
For example, from May to June 2023 we consulted on proposed changes to Insolvency Service Official Statistics publications with consultation responses considered in conjunction with information gathered through a user survey at the end of 2022. Web analytics and ad-hoc queries received over the previous three years were also reviewed. As a result, proposals for changes to the publications were developed and implemented in April 2024. This included combining the monthly and quarterly insolvency statistics into a monthly statistics publication that is split into company company and individual insolvency statistics. Enforcement Outcomes official statistics were discontinued and are now published instead as Management Information tables.
To ensure public confidence in the statistics was maintained, the Office for Statistics Regulation conducted a compliance check of these new monthly publications. It concluded that they should be accredited official statistics.
Comprehensive technical documentation, guides and metadata on how to use our statistics are published alongside our releases to support suppliers and users of our data.
We utilise official statistics in development as a framework for developing new statistics alongside structured user engagement, ensuring user feedback shapes the development process. This includes the Corporate insolvencies by size, industry, age and location statistics 2015 to 2025.
The Insolvency Service is committed to continuous improvement of its statistics publications and welcomes feedback and suggestions to statistics@insolvency.gov.uk at any time.