Information charter template for departments

All departments are required to provide contact details so that members of the public can request information about how the government  is holding their personal data.


Guidance on the information charter, May 2018

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The Data Handling Review requires government departments to issue an information charter. This should set out:

  • the standards that people can expect from the public body when it requests or holds their personal information
  • how they can get access to their personal data
  • what they can do if they do not think that standards are being met

The guidance gives a template for what an information charter should cover. Departments must identify who the citizen can contact to request further information about the management of their data.

Published 1 April 2013
Last updated 15 May 2018 + show all updates
  1. Due to the new General Data Protect Regulation (GDPR) law being enforced on 25 May, the document 'Guidance on the information charter' has been updated to ensure it complies within these laws.
  2. First published.