Policy paper
Independent review of train operator revenue protection practices: government response
Government's response to the Office of Rail and Road's independent review of train operator revenue protection practices.
Applies to England
Documents
Details
This government response sets out how we are addressing the findings of the Office of Rail and Road’s (ORR) independent review of train operator revenue protection practices across the rail network.
It explains the steps already underway and the further actions planned to:
- make fares simpler
- improve fairness and consistency in how passengers are treated
- strengthen prosecution processes
- ensure clearer, more accessible information for passengers
The response also outlines how greater coordination and oversight will be delivered as the rail system transitions towards Great British Railways.
Updates to this page
Published 17 March 2026