Corporate report

Improving public service: a matter of principle first report session 2008 to 2009

This document contains the following information: Improving public service: a matter of principle first report session 2008 to 2009.

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Improving public service: a matter of principle first report session 2008-2009 - Full Text

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This document contains the following information: Improving public service: a matter of principle first report session 2008 to 2009.

The Parliamentary and Health Service Ombudsman responsible for investigating complaints regarding whether governmental departments, agencies and some other public bodies in the United Kingdom, and the National Health Service (NHS) in England, have acted properly or fairly, or have provided poor service.

This is the first report from the Parliamentary and Health Service Ombudsman of the new 2008-09 session, and sets out 20 cases that the Ombudsman believes illustrate good and poor practice in dealing with complaints from the public, and further demonstrate how things might have been handled differently if the public body concerned had in the mind the Ombudsman’s three sets of principles on: good administration; remedy; and complaint handling.

This paper was laid before Parliament in response to a legislative requirement or as a Return to an Address and was ordered to be printed by the House of Commons.