Guidance

Import Control System: service availability and issues

Check the availability and any issues affecting the Import Control System (ICS) online service.

Documents

Details

Latest updates on the availability and any issues affecting the ICS online service.

Published 24 August 2015
Last updated 14 December 2020 + show all updates
  1. Planned downtime for Thursday 31 December 2020 from 11:59am to 11pm has been added.

  2. This service will be unavailable from 5pm to 9.30pm on Thursday 24 September.

  3. Planned downtime for Sunday 1 December 2019 6pm to 8pm has been added.

  4. The planned downtime for Thursday 31 October 2019 has been cancelled.

  5. This service will be unavailable from 5pm to 11pm on Thursday 31 October.

  6. There will be some disruptions to the Import Control System service on Sunday 1 September. Information about this issue has been added.

  7. Planned downtime for Friday 12 April 2019 from 5pm to 11pm has been removed.

  8. You will be unable to use this service from 5pm to 11pm on Friday 12 April 2019. Information about this issue has been added.

  9. Planned downtime for Saturday 16 February 2019 11am to 4pm has been added.

  10. The Import Control System test environment will be unavailable on Thursday 24 January 2019 from 5pm to 7pm.

  11. Service issue for Import Control System authentication has been added.

  12. ICS delayed responses on 28 November 2018 from 6pm to 9pm has been added to the service issues section.

  13. Downtime previously planned for 17 and 18 November will now take place on 24 and 25 November.

  14. Service issue for Thursday 8 November 2018 from 6pm to 11pm has been added.

  15. Planned downtime for 3 and 4 November will now take place on 17 and 18 November.

  16. Planned downtime for 3 and 4 November added.

  17. HMRC is aware of issues affecting third party submissions using ICS. This is being investigated as a high priority.

  18. Service issues section has been updated to say there are issues with submissions.

  19. Planned downtime for Saturday 3 March 2018 has been added.

  20. There will be planned downtime from 8pm to 8:30pm on Tuesday 10 October 2017.

  21. Planned downtime scheduled for 19 March 2017 has been cancelled.

  22. Planned downtime has been added to this page.

  23. Planned downtime section has been updated with new information.

  24. There will be a period of downtime scheduled for Sunday 16 October 2016

  25. Planned downtime has been updated.

  26. Planned downtime added to this page

  27. Planned downtime added to this page.

  28. Service issues section has been updated.

  29. Planned downtime added to this page.

  30. Planned downtime added to this page.

  31. Planned downtime has been added to this page.

  32. First published.