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Notice

Improvement Notices

Updated 25 September 2026

© Crown copyright 2026

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This publication is available at https://www.gov.uk/government/publications/illegal-animal-medicines-seizures-improvement-notices-and-prosecutions/improvement-notices

September

Notice Issued to

VetMeds Limited t/a vetdispense.co.uk

Reason for improvement(s) and Regulation in breach

Breaches of the Veterinary Medicines Regulations 2013 (as amended):

  • Failure to comply with Regulation 10(2) 

  • Failure to comply with Regulation 31 

  • Failure to comply with Schedule Paragraph 5 

  • Failure to comply with Schedule Paragraph 7

Measure to be taken to secure compliance

  1. The supply of veterinary medicines into the European Union and Northern Ireland must cease immediately and no further supplies made. 

  2. All references to human medicines, including product images, descriptions and advertisements, must be removed from the website without delay. 

  3. Appropriate information must be obtained from customers prior to the supply of NFA-VPS veterinary medicines. This information must be assessed by a veterinary surgeon, pharmacist or Suitably Qualified Person (SQP) to ensure that the supply is lawful and that the product is suitable for the intended use. 

  4. Prior to prescribing or supplying POM-VPS veterinary medicines, sufficient information must be obtained to satisfy the prescriber that the product is to be used for an authorised purpose and that the prescribing rationale is appropriately documented. Where a veterinary medicinal product is not permitted to be administered to horses intended for human consumption, evidence must be obtained and recorded to demonstrate that the horse has been permanently signed out of the food chain through verification of the horse passport.

Date compliance due:

21/09/2026

June 2026

Notice Issued to

Halston Lodge t/a The Vet Superstore

Reason for improvement(s) and Regulation in breach

Breaches of the Veterinary Medicines Regulations 2013 (as amended):

  • Failure to comply with Regulation 10(1)(c)(ii)
  • Failure to comply with Regulation 10(2)
  • Failure to comply with Regulation 25(5)

Measure to be taken to secure compliance

  1. Remove products promoting cascade use (including human products)

  2. Cease supply of imported products to animals not under the care of the importing vet

Date compliance due:

24/07/2026

May 2026

Notice Issued to

Mobile Vets in Crewe

Reason for improvement(s) and Regulation in breach

Breaches of the Veterinary Medicines Regulations 2013 (as amended):

  • Failure to register premises in accordance with Schedule 3, Paragraph 8(1)

Measure to be taken to secure compliance

  1. Practice premises at 14 Chapel Street must be registered with the RCVS before any further supplies are made from this premises and send confirmation of registration.

Date compliance due:

This notice has been complied with.

March 2026

Notice issued to

Voo Veterinary Group, Surrey

Reason for improvement(s) and Regulation in breach

Breaches of the Veterinary Medicines Regulations 2013 (as amended):

  • Failure to comply with Schedule 3, Paragraph 15 - Audit

  • Failure to comply with Regulation 23 – Records of the receipt and supply of prescription products

  • Failure to comply with Regulation 26(6) – Possession of an unauthorised veterinary medicine (human medicinal product)

Measure(s) to be taken to secure compliance

  1. The practice must carry out a detailed audit of their controlled drugs records on an appropriate frequency e.g. daily in this circumstance – Evidence of the audit must be recorded in the controlled drugs register and any discrepancies must be investigated and recorded immediately.

  2. Full trade names and the total quantities of veterinary medicinal products supplied/administered must be recorded on the relevant client record.

  3. Records of disposed prescription veterinary medicinal products must be kept and updated on a regular basis to aid in stock management and reconciliation of medicines.

  4. Stock should be composed of the appropriate veterinary authorised versions of medicines and quantities of human medicines should not exceed the minimum necessary for appropriate treatment.

Specific evidence must be supplied to the VMD by the compliance deadline to show these measures have been met in full.

Date compliance due:

This notice has been complied with.

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