Guidance

How to join Cloud Video Platform (CVP) for a video hearing

Updated 29 July 2021

1. Before you join a CVP hearing

You may have been asked to join a hearing using the Cloud Video Platform (CVP). CVP is an internet-based video meeting service and works like Zoom.

The information you have had from the court or tribunal will tell you when your hearing is and may ask you to check you can join the hearing using CVP. Please carry out the check as soon as possible so your hearing is not delayed.

If you need technical support, call our helpdesk on 0330 808 9405 Monday to Friday. On Saturdays and bank holidays please contact the court.

If technical support cannot solve your problem, you must tell the court immediately.

Find out more about what to expect when joining a video or phone hearing. This includes information about other platforms you may have been asked to use when joining a hearing such as the Video Hearing Service.

Your information from the court will have contact details and say which platform you’ll be using for your hearing. It will also explain what information you need to give the court, including the email address you will be using.

Check your internet browser

We recommend you join CVP using an internet browser, regardless of the device you are using.

Please use the latest version of one of these browsers:

• Google Chrome
• Apple Safari
• Mozilla Firefox
• Microsoft Edge
• Edge Chromium
• Opera

CVP will not work on any version of Internet Explorer.

If you do not have access to a compatible desktop or laptop device or browser, you can download the CVP app for a smartphone or tablet device:

• Visit your device’s app store and search for ‘Pexip Infinity Connect’
• Make sure you download the app with the black and white icon, not the orange icon
• See Further training and tutorials for a video guide on joining CVP with the app

Test your camera, microphone and speakers

If you will be joining the hearing on a desktop or laptop computer, you will need a microphone and camera. They can be built in or external to the device.

1. Go to https://join.meet.video.justice.gov.uk/HMCTS/#/?conference=test_call

This test link will not work if you are using the app.

2. A window will open. Type ‘Test_call’ in the conference alias box and your name into the ‘Your name’ box. Then press ‘Settings’.

3. You may see a notification window asking you to allow the website to access or use your camera and microphone. If you do, press ‘Allow’ or ‘Yes’.

4. Set your camera, microphone and audio output to default. You can test your sound works by selecting ‘play test sound’.

5. If you can see a small video of yourself, that means your camera is working. If the blue bar beneath the video is moving as you speak, that means your microphone is working.

If you have a monitor that is separate to your computer, you may need to make sure the right camera and microphone are selected.

If you cannot see either the video or the sound bar moving, please try using a different browser. See the troubleshooting section for other tips that may help you connect.

2. Join using an internet browser

1. Open your internet browser. Make sure it is the only window open – all other browser windows and tabs should be closed.

2. Copy the website address (URL) for the CVP room from the email sent to you arranging the hearing. Paste the URL into the address bar of your browser and press ‘Enter’.

3. A window will open showing the Royal Coat of Arms and a warning not to record hearings.

If the court has given you an alias, for example Witness A, please type the alias in the box labelled ‘Your name’. Aliases are alternative names which may be provided in some criminal cases.

If you have not been given an alias, type your full name into the name box, followed by your role in brackets. For example, John Doe (Claimant’s solicitor). Your name and role in the hearing will be visible to all other parties.

4. Make sure you have both sound and video working by selecting the downward arrow at the right of the ‘Connect’ button and choosing the top option. Then select ‘Connect’.

5. In the window that opens, check that both microphone and camera are set to ‘Default’. You should now see yourself in the preview video screen in the middle of the screen. Press ‘Start’.

6. You may need a PIN number to connect to your hearings – you will have received this from the court or tribunal if required. Enter your PIN and press ‘Connect’.

If you join too early or the court or tribunal is not ready on time, you may receive the message ‘Invalid PIN’ and will not be able to continue. If so, try to connect closer to the time.

7. Please select ‘Guest’ as your role and press ‘Connect’.

8. You will be placed into a ‘digital waiting room’ until the court opens the conference. You can mute your microphone or turn off your camera using the buttons at the bottom of the screen.

Please mute your microphone when not speaking, as the CVP room will focus on the device producing the most sound.

9. To make the video screen bigger, press the blue arrow to the bottom left of the window. This will minimise the chat window.

10. Please only use the chat function to report technical issues. For example, “I can’t hear you” or “You don’t seem to be able to hear me”.

11. Once your hearing has finished, you will be asked to leave the call. You should then exit the CVP room by pressing the ‘hang up’ button at the bottom of the screen.

3. Troubleshooting

If you need further technical support, call our helpdesk on 0330 808 9405. If technical support cannot solve your problem, then you must tell the court immediately.

Check your internet connection speed

If you are experiencing issues with video quality on CVP, you should test the speed of your internet connection on the device you will be using for the hearing.

1. Follow this link to test your internet connection speed.

2. A new website will open – press the ‘Start your speed test now’ button.

3. When the test has finished, make a note of the ‘Upload speed’ number. You will need this number when choosing your ‘bandwidth’.

If your upload speed is less than 500 kbps please call our helpdesk on 0330 808 9405.

4. Go to https://join.meet.video.justice.gov.uk/HMCTS/#/?conference=test_call.

5. A window will open showing the Royal Coat of Arms and a warning not to record hearings. Type your name into the ‘Your name’ box. Then press ‘Settings’.

6. You may see a notification window asking you to allow the website to access or use your camera and microphone. If you do, press ‘Allow’ or ‘Yes’.

7. Change the setting in the drop-down menu labelled ‘Bandwidth’ to the recommended option for your upload speed number:

• For 4 Mbps or higher – set to Maximum
• For 3 to 4 Mbps – set to High
• For 2 to 3 Mbps – set to Medium
• For 500 kbps to 2 Mbps – set to Low

4. Further training and guidance for professionals

Further training and guidance is available for professionals taking part in CVP hearings:

• Training for advocates using CVP in the civil and family court
• Video enabled criminal hearings: guidance for defence practitioners