Issue briefing: HMRC’s 2013 to 2014 half-yearly performance
In this issue briefing, HMRC assesses its performance against a range of compliance, operational and customer service measures for April to September 2013.
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We look at a range of compliance, operational and customer service measures throughout the year to assess our performance. Results for April to September 2013 show a strong start to the year on securing additional tax revenues, but our customer service standards are below where we want them to be.