Corporate report

Issue briefing: HMRC’s 2013 to 2014 half-yearly performance

In this issue briefing, HMRC assesses its performance against a range of compliance, operational and customer service measures for April to September 2013.

• From: HM Revenue & Customs
• Published: 29 November 2013
• Last updated: 23 January 2014
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  1. 23 January 2014

     Added a HTML version of the attachment - How are we doing? HMRC’s 2013-14 half-yearly performance.

  2. 29 November 2013

     First published.

Documents

How are we doing? HMRC’s 2013 to 2014 half-yearly performance

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How are we doing? HMRC’s 2013 to 2014 half-yearly performance

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Details

We look at a range of compliance, operational and customer service measures throughout the year to assess our performance. Results for April to September 2013 show a strong start to the year on securing additional tax revenues, but our customer service standards are below where we want them to be.