If you use assistive technology (such as a screen reader) and need a
version of this document in a more accessible format, please email firstname.lastname@example.org.
Please tell us what format you need. It will help us if you say what assistive technology you use.
This guide has been developed to provide good practice to further improve the Housing Benefit review process across all local authorities. It will continue to ensure the provision of timely and accurate HB payments and information.